IOS Devices
Android Devices

Having problems with your data connection in or out of Malaysia?

Please select your desired mobile operating system and follow the instructions to manually configure your device. Do note that the settings may vary depending on your devices.

  • STEP 1
    Download the APN
    Configuration Utility
    *Please use the default Safari browser to download the file
    STEP 2
    Allow your Safari browser to open the configuration profile
    STEP 3
    Install the ALTELAPN
    STEP 4
    Sit back and let us do the rest for you

    To make sure you have installed the correct configuration file, here is how you can check your profile

    Please contact our friendly service customer executive if your APN profile is incorrect.

    STEP 1
    Go to Settings > General > Profile > AltelAPN
    STEP 2
    Tap on 'More Details' to view the configuration details
    STEP 3
    Make sure the correct APN as below:
    Attach APN: Altel
    APN: Altel
  • STEP 1
    Go to Setting > Cellular > Enabled Cellular Data
    STEP 2
    Choose Cellular Data Network
    STEP 3
    Cellular Data Network > APN: Altel (leave other fields blank as default)
    STEP 4
    Switch OFF your device > Turn ON your device to start browsing the Internet!

    *For users on roaming, please ensure "Data Roaming" is enabled.

Get in Touch

Our dedicated team is ready to assist you Find out more