Frequently asked
questions

Frequently Asked Questions

Product & Services
1. What is Altel Prepaid?

Altel is a prepaid mobile service that offers voice and internet plans.

2. What are the services provided?

Altel provides prepaid services such as voice, SMS, mobile internet, IDD and international roaming.

3. Where can I purchase an Altel Starter Pack?

You can purchase Altel Starter Packs from our dealers. To locate a dealer near you, refer to Dealer Locator

4. How much does an Altel Starter Pack cost?

Altel Starter Packs are sold at a retail price of RM7 each and comes pre-loaded with RM3.40 worth of airtime credit and 200 MB data. Refer below:

Product Remark
Starter Pack Price RM7.00
Preloaded Airtime RM3.00
*Validity 30 days
Activation Bonus
(Data bonus)		 200 MB
*Validity 15 days
Voice call
(per min):		 On-net
Off-net
16 sen
16 sen
Video call
(per min):		 On-net
Off-net
20 sen
20 sen
SMS
(per SMS):		 On-net
Off-net
5 sen
MMS
(per MMS):		 On-net
Off-net
25 sen
Freebies Basic Internet (64 kbps)
5.What is the validity of the SIM pack?

All Altel Starter Packs come with 30 days validity upon successful registration. You must reload by the 30th day to avoid any service disruption.

6. Where can I purchase Altel reload?
You may purchase Altel Reload from the following locations:
Reload Channels
  • •Convenience Stores : 7-Eleven, KK Mart, MyNews.com
  • •Supermarkets : AEON Big, Cold Storage, Giant, Mydin, Tesco
  • •Petrol Stations : All major petrol stations (BHP, Shell, Petron, Petronas, Caltex)
  • •Pharmacies : Caring, Red Cup, Watson
  • •Electrical Stores : Onking, Wah Lee
Online Reload
  • •Alliance Bank
  • •Agro Bank
  • •Bank Muamalat
  • •Bank Rakyat
  • •CIMB
  • •Kuwait Finance
  • •Maybank
  • •MEPs
  • •RHB
  • •Public Bank
App Reload
  • •Debit card (Visa or Mastercard)
  • •Credit card (Visa or Mastercard)
7. What are the Altel reload denominations and validity?
Altel reload denominations varies from RM3 and above. Refer below:
Flexi – PIN-less, Easy Reload
Denominations Validity
RM3.00 – RM4.00 3 Days
RM5.00 – RM9.00 5 Days
RM10.00 – RM19.00 10 Days
RM20.00 – RM29.00 20 Days
RM30.00 – RM49.00 30 Days
RM50.00 and above 60 Days
Standard - Physical Scratch Cards, Soft Pins & Online Reload
Denominations Validity
RM5.00 3 Days
RM10.00 10 Days
RM30.00 30 Days
RM50.00 60 Days
8. What are the domestic rates offered by Altel?
Altel offers attractive domestic rates to all networks. Refer below:
Service Rate
Call (Voice) RM0.16 per minute (PPU) to All Networks
Call (Video) RM0.20 per minute (PPU) to All Networks
SMS RM0.05 per SMS
MMS RM0.25 per MMS
Data Basic Internet (64kbps)
9. Does Altel have Unlimited Call Plan?
Yes, refer below:
Call 30
RM 30.00
Minutes (on-net) Only applicable to on-net : Altel- Altel, Tune Talk, Smart Pinot, Merchantrade, Celcom, Red One, One XOX, Yoodo
Validity 30 days
10. Does Altel have postpaid plans?
Altel is currently a prepaid service provider. Postpaid plans may be launched in the near future. Refer to www.altel.my for updates.
11. Can I keep my existing mobile number and change my service provider to Altel?
Yes, you may keep your mobile number and switch to Altel. You will be required to bring a photocopy of your IC or Passport. To locate a dealer near you, refer to Dealer Locator
12. Does Altel provide Internet Plans?
Yes, refer below:
Data Price(RM) Plan Validity
1GB 2.00 Daily 24 hours
1GB 5.00 Weekly 7 days
2GB 10.00 Weekly 7 days
5GB 20.00 Weekly 7 days
5GB 25.00 Monthly 31 days
10GB 45.00 Monthly 31 days
20GB 75.00 Monthly 31 days

Upon reaching the allocated quota, you will be throttled to Basic Internet (64kbps) within the validity period.
13. How do I top up my credit??

USSD Short Code
•Type *102# and press call, choose option 1 followed by option 2.
SMS
•Send REC<16-digit reload code> and send to 25835
•Send REC<16-digit reload code><01132xxxxxx> and send to 25835

14. How do I check my current credit balance?

USSD Short Code
•Type *102# and press call, choose option 1 followed by option 1.
SMS
•Send BAL and send to 25835

15. How is Altel’s network coverage?
Altel’s coverage is extensive throughout Peninsular Malaysia including Sabah and Sarawak.
16. How does the Altel 365 Plan work?
Altel 365 allows subscriber to extend the airtime validity to 365 days for only RM28.
17. Where can I obtain the IDD rates?

For IDD rates, refer to IDD

18. Where can I obtain the Roaming rates?

For Roaming rates, refer to Roaming

 

Starter Pack
1. How much does an Altel Starter Pack cost?
Altel Starter Packs are sold at a retail price of RM7 each and comes pre-loaded with RM3.40 worth of airtime credit and 200 MB data. Refer below:
Product Remark
Starter Pack Price RM7.00
Preloaded Airtime RM3.00
*Validity 30 days
Activation Bonus
(Data bonus)		 200 MB
*Validity 15 days
Voice call
(per min):		 On-net
Off-net
16 sen
16 sen
Video call
(per min):		 On-net
Off-net
20 sen
20 sen
SMS
(per SMS):		 On-net
Off-net
5 sen
MMS
(per MMS):		 On-net
Off-net
25 sen
Freebies Basic Internet (64 kbps)

2. Will all new Altel prepaid subscribers be entitled for the free 200MB data for 15 days?

Yes. All Altel prepaid subscribers will receive the free 200MB data upon first call activation.

3. How will I know if the 200MB is already activated and how do I check balance?

You will receive a SMS notification of your activation.
Sample – SMS notification
English: “RM0. TQ for your activation & Congratulations! You have received 200MB of High Speed Internet valid for 15 days. T&C applies. Info dial *102# or visit altel.my”
To check balance, refer below:
a) Dial *102#,
Select 1. Account Management
Select 1. Balance Enquiry
You will receive a SMS notification of your balance
b) SMS BAL to 25835.

4. Will I be able to purchase additional Internet Plan while the free 200MB is still active?

Yes. You will be able to purchase additional Internet plan without forfeiting your existing free 200MB plan and your internet utilization will always be drawn from the free 200MB quota first.

5. Will I be notified once my free 200MB expires?

Yes. You will receive SMS notification.
Sample – SMS notification
English: “RM0. Your Free 200MB data validity has expired at HH:MM:SS DD/MM/YYYY. Please dial *102#, select Broadband to subscribe.”

 

International Direct Dial (IDD)
1. How do I make International Voice Calls?

Follow these simple steps:
Dial <00 or +> <country code> <area code> <phone number>
E.g., to call Singapore, dial 0065012345678 or +65012345678

2. How do I send International SMS?

Follow these simple steps:
Step 1: Type your Message
Step 2: Send to Number e.g.: <+65012345678>

3. How do I send International MMS?

Follow these simple steps:
Step 1: Select Multimedia Message 
Step 2: Type your Message
Step 3: Insert your Image
Step 4: Insert your Sound
Step 5: Send to Number e.g.: <+65012345678>

4. How do I make International Video Calls?

Follow these simple steps:
Step 1: Key in the mobile number
Step 2: Press Video Call to make your call
Step 3: Video call connected

5. Where can I find the IDD rates for all the available countries?

You can find IDD rates for all the available countries in the table below

Countries

Country Code

To Fixed Line (RM/60sec)

To Mobile Line (RM/60sec)

SMS (RM)

Afghanistan

+93

1.28

1.28

0.50

Alaska

+1

0.48

0.48

0.50

Albania

+355

2.28

2.28

0.50

Algeria

+213

2.28

2.28

0.50

Andorra

+376

2.28

2.28

0.50

Angola

+244

2.28

2.28

0.50

Anguilla

+1

2.28

2.28

0.50

Antigua & Barbuda

+1

2.28

2.28

0.50

Argentina

+54

0.98

0.98

0.50

Armenia

+374

2.28

2.28

0.50

Aruba

+297

2.28

2.28

0.50

Ascension Island

+247

5.98

5.98

0.50

Australia

+61

0.18

0.88

0.50

Austria

+43

0.18

2.28

0.50

Azerbaijan

+994

2.28

2.28

0.50

Bahamas

+1

2.28

2.28

0.50

Bahrain

+973

1.28

1.28

0.50

Bangladesh

+880

0.10

0.10

0.50

Barbados

+1

2.28

2.28

0.50

Belarus

+375

2.28

3.30

0.50

Belgium

+32

0.18

2.28

0.50

Belize

+501

2.28

2.28

0.50

Benin

+229

2.28

2.28

0.50

Bermuda

+1

2.28

2.28

0.50

Bhutan

+975

2.28

2.28

0.50

Bolivia

+591

2.28

2.28

0.50

Bosnia Herzegovina

+387

2.28

2.28

0.50

Botswana

+267

2.28

2.28

0.50

Brazil

+55

2.28

2.28

0.50

British Virgin Island

+1

2.28

2.28

0.50

Brunei

+673

0.18

0.38

0.50

Bulgaria

+359

2.28

2.28

0.50

Burkina Faso

+226

2.28

2.28

0.50

Burundi

+257

2.28

2.28

0.50

Cambodia

+855

0.28

0.28

0.50

Cameroon

+237

2.28

2.28

0.50

Canada

+1

0.18

0.18

0.50

Cape Verde

+238

2.28

2.28

0.50

Cayman Island

+1

2.28

2.28

0.50

Central Africa

+236

3.98

3.98

0.50

Chad

+235

2.28

2.28

0.50

Chile

+56

2.28

2.28

0.50

China

+86

0.1

0.1

0.50

Christmas Island

+61891

2.28

2.28

0.50

Cocos Island

+61891

2.28

2.28

0.50

Colombia

+57

2.28

2.28

0.50

Comoros island

+269

2.28

2.28

0.50

Congo

+242

2.28

2.28

0.50

Cook Island

+682

3.98

3.98

0.50

Costa Rica

+506

2.28

2.28

0.50

Croatia

+385

2.28

2.28

0.50

Cuba

+53

3.98

3.98

0.50

Cyprus

+357

2.28

2.28

0.50

Czech Republic

+420

2.28

2.28

0.50

Denmark

+45

0.18

2.28

0.50

Diego Garcia

+246

25.96

25.96

0.50

Djibouti

+253

2.28

2.28

0.50

Dominica

+1

2.28

2.28

0.50

Dominican Republic

+1

2.28

2.28

0.50

DR of Congo (Zaire)

+243

2.28

2.28

0.50

East Timor

+670

3.98

3.98

0.50

Ecuador

+593

2.28

2.28

0.50

Egypt

+20

2.28

2.28

0.50

El Salvador

+503

2.28

2.28

0.50

Equatorial Guinea

+240

2.28

2.28

0.50

Eritrea

+291

2.28

2.28

0.50

Estonia

+372

2.28

2.28

0.50

Ethiopia

+251

2.28

2.28

0.50

Falkland Islands

+500

8.5

8.5

0.50

Faroe Islands

+298

8.5

8.5

0.50

Fiji

+679

2.28

2.28

0.50

Finland

+358

0.18

2.28

0.50

France

+33

0.18

0.88

0.50

French Guiana

+594

4.2

4.2

0.50

French Polynesia

+689

2.28

2.28

0.50

Gabon

+241

2.28

2.28

0.50

Gambia

+220

2.28

2.28

0.50

Georgia

+995

2.28

2.28

0.50

 

International Roaming
1. How do I activate International Roaming?

Follow these simple steps:
Step 1: Type your Message
Step 2: Send to Number e.g.: <+65012345678>

2. How do I make calls from overseas?

Follow these simple steps:
Make a call via *120#
Dial *120*  <country code>  <area code>  <phone number>#
E.g., dial *120*601132123456#

Make a call via direct dial
Dial <+>  <country code>  <area code>  <phone number>
E.g., dial +601132123456

3. How do I send International SMS?

Follow these simple steps:
Step 1: Type your Message
Step 2: Send to Number e.g.: <+601132123456>

Call Plans
1. What is Altel Call Plan and how much does it cost?
Call 30 plan is a voice plan that allows you to make unlimited on-net calls at RM 30. Validity for this plan is 30 days.
On-Net refers to calls made from Altel to the following mobile service providers:-
a) Altel
b) Tune Talk
c) Smart Pinoy
d) Merchantrade
e) Celcom
f) Red one
g) One XOX
h) Yoodo
2. How do I purchase Call 30 plan?
To subscribe:
1. Dial *102#
2. Choose Call Plan
3. Choose Call 30
To subscribe via SMS:
Send CP to 25835
3. How will I know if I have successfully subscribed to Call 30 plan?
You will receive a SMS notification.
Sample - SMS notification
English: RM0 Your Unlimited Call Plan is activated. Valid until DD/MM/YYYY. T&C applies. TQ
4. Can I make IDD calls with Call 30?
No, you will not be able to make IDD calls for this plan.
5. Will I receive any notification upon reaching the plan validity?
Yes. You will receive a SMS notification on the day that your plan expires.
Sample - SMS notification
English: RM0 Your call plan validity has expired at HH:MM:SS DD/MM/YYYY. You will now be charged pay per use rate. Please dial *102#, select Call Plan to Subscribe.
Altel 365
1. What is Altel 365 and how much does it cost?
Altel 365 allows subscriber to extend the airtime validity to 365 days for only RM28.
2. Can Altel Prepaid customer subscribe to this service?
Yes. All Altel prepaid customer can subscribe to Altel 365.
3. How do I subscribe to Altel 365?
Follow these simple steps:
To subscribe:
1. Dial *102#
2. Choose Extended Validity
3. Choose Extend
To subscribe via SMS:
Send EXTEND to 25835
4. Will I be notified when my Altel 365 is activated?
Yes, you will receive a SMS notification.
Sample – SMS Notification
English: RM0 You have successfully activated your extended validity. Your account is now valid for 365 days. Please note that you are required to reload a minimum of RM30 within the first 6 months. To check your balance and validity, please dial *102#.
5. Will I need to reload after my Altel 365 has been successfully activated?
Yes, you are required to reload a minimum of RM30 during the first 6 months. If there is no reload, your Altel 365 will only be valid for 6 months instead of 365 days.
6. Will I receive any notification upon reaching the plan validity?
Yes. You will receive a SMS notification 7 days before your Altel 365 expires.
Sample – SMS Notification
English: RM0 Dear valued customer, your Altel 365 plan will expire in 7 days. To continue subscription at RM 28, dial *102# and re-register this plan. Visit Altel.my.
7. Will my Altel 365 be automatically renewed upon expiry?
No, you will need to re-subscribe.
Credit Transfer
1. What is Credit Transfer?
Credit Transfer allows Altel Prepaid subscribers to transfer or request credit to another Altel subscriber.
2. Who is eligible for this service?
All active Altel subscribers are eligible to perform Credit Transfer. However, recipient can still receive credit even if your account is suspended.
3. Do I need to have a minimum credit balance to enjoy this service?
Yes, the Sender will require to have a minimum credit balance of RM3 after a credit transfer is performed.
4. If the recipient is in an active status but have RM0.00 remaining credit, can he/she still use the service?
Yes, the recipient can still receive and request for credit.
5. What are the charges like?
Refer to below:
CREDIT TRANSFER RATE VALIDITY SERVICE FEE
RM3
RM5
RM15
RM25
 1 Day
2 Days
5 Days
7 Days
 RM0.50
(APPLY TO SENDER ONLY)

6. How often can I request for this service?
You may perform a maximum of 2 credit transfers per day.
7. What can I use the Credit Transfer for?
The credit received can be used for all services.
8. Why is there a limit on the Credit Transfer amount, validity and number of transfer?
Credit Transfer service is to allow subscribers to send or receive airtime during emergency. It is not a reload channel.
9. How can I transfer or request for Credit Transfer?
Airtime Transfer
To transfer:
• DIAL *102#
• Select Share Credit
• Select Transfer
• Select
1. RM 3
2. RM 5
3. RM 15
4. RM 25
• Key in recipient mobile number
• Select  <Yes>
To transfer via SMS:
Type ATT <transfer value RM>  <recipient phone no> and send to 25835
Example: “ATT 3 01132012345” and send to 25835

Airtime Request
To request:
• DIAL *102#
• Select Share Credit
• Select Request
• Select
1. RM 3
2. RM 5
3. RM 15
4. RM 25
• Key in recipient mobile number
• Select  <Yes>
To request via SMS:
Type ATR <request value RM>  <recipient phone no> and send to 25835
Example: “ATR 3 01132012345” and send to 25835
10. How do I calculate the Credit Transfer validity?
The validity period starts upon successful transaction to the recipient.
11. How can I check the remaining Credit Transfer balance?
To check balance:
• DIAL *102#
• Choose Account Management
• Choose Balance Enquiry
To check balance via SMS:
• SEND SMS BAL to 25835.
**If the recipient has remaining balance the airtime received will be accumulated
12. If my account validity is longer than the received credit transfer validity, which do I follow?
If your account validity is longer, it will remain unchanged. System will auto select the longest validity date.
13. Will I be notified when my Credit Transfer request is successful?
Yes, SMS notification will be sent to both sender and recipient:
Sample – SMS Notification:
• Airtime Transfer Sender:
RM0 Your Airtime transfer of RMX to 01XXXXXXXXX is successful. RMX.XX is deducted from your account. Your new balance is RMXX.XX
• Airtime Transfer Recipient:
RM0 01XXXXXXXXX has transferred RMX.XX to you. Dial *102# to check your new balance
• Airtime Request Requestor:
Your credit request of RMX from 01XXXXXXXXX is successful. Dial *102# to check your new balance.
• Airtime Request Sender:
Credit request of RMX by 01XXXXXXXXX is successful. RMX.XX has been charged from your account. Your new balance is RMXX
14. What will happen if I send wrong keyword for Credit Transfer?
You will receive the following notification: "Invalid command". For help, please type ATT HELP and send to 25835.
4G LTE
1. What is 4G LTE?
4G is the fourth generation of mobile network technology. Specifically, 4G LTE means “fourth-generation long term evolution,” with LTE being a type of 4G that delivers the fastest connection for a mobile internet experience – up to 10 times faster than 3G.
2. What is the typical speed of LTE?
In normal environment downloading is between 10Mbps to 20Mbps while uploading is between 5Mbps to 10Mbps.
The speed may vary between users and it is subject to the device used, hardware and software limitations, geographical location, traffic, source of the website or contents etc.
3. Where can I experience 4G LTE?
4G LTE is now available at all major areas across the country.
4. How do I enjoy 4G services?
All Altel customers can enjoy 4G services as long as they sign up for the Mobile Internet Plan. You will need to have a LTE supported mobile phone and the 64K SIM card to enjoy the 4G service.
5. Currently I am using 32K SIM card. Can I enjoy 4G LTE?
You are required to do a SIM replacement from 32K to 64K USIM which is free of charge at any of our dealers.
6. How do I know that I am connected to LTE?
You are connected to LTE when 4G or LTE signal is displayed on your mobile screen.
7. I can’t connect to 4G LTE what may be the possible issues?
There are a few possibilities:
• You are in LTE coverage areas,
• You are using a registered Altel 64K USIM
• You are subscribed to Altel Internet Plan
• Your phone/device is LTE compliance
8. What happens if I’m in a non 4G LTE coverage area?
In the area where 4G has not been deployed, you will be seamlessly switched to 3G connectivity.
9. What are the Internet Plans eligible for LTE and what is the rate for each plan?
Data Price(RM) Plan Validity
500MB 2.00 Daily 1 day
1GB 3.00 Daily 1 day
1GB 5.00 Weekly 7 days
2GB 10.00 Weekly 7 days
5GB 30.00 Monthly 30 days
10GB 50.00 Monthly 30 days
20GB 90.00 Monthly 30 days
Upon reaching the allocated quota, you will be throttled to basic internet within the validity period.
10. If I subscribe to 1GB of data, what applications can I use with it and how long can it last within the subscription period?
Generally the consumption of 1GB of data is equivalent to retrieving 20,000 emails or surfing 3,000 webpages or downloading 500 songs 100 videos.
Examples are based on the assumption of average industry usage:
One Webpage at 0.3 MB
One Email at 0.05 MB
One Song at 2 MB
One Short Video at 10 MB
Switch To Altel
1. What is MNP (Mobile Number Portability)
MNP is Mobile Number Portability where you can keep your mobile number and switch to Altel. You are required to bring your IC or Passport. To locate a dealer near you refer to Dealer Locator
2. What happens to the credit balance from my current mobile service provider? Will it be carried forward?
No, credit balance from your previous mobile service provider will be forfeited. Please ensure your account remains active during this process.
3. Why is my MNP request rejected?
You will need to check with your current service provider. There are a few possibilities:
a) Account inactive
b) Wrong information e.g. incorrect IC No.
c) Your current number is not registered under your own name or IC/Passport no
d) Your account may have supplementary lines
e) You have a contract with your current mobile service provider
f) You may have outstanding balance
g) You may be blacklisted by other mobile service provider
4. Is there any cost for MNP?
No, it is free
5. Since the MNP is FREE, will there be any preloaded airtime in the sim card?
Yes, it comes with preloaded RM3.00 worth of airtime credit and 200 MB data. Customer can enjoy it once they have made the first call.
SST
1. Are Reloads subjected to Service Tax?
As announced by the Government, effective 6th September 2018, Malaysians are exempted from service tax. Whereas, for non-Malaysian 6% service tax is still applicable.
2. How much will I get if I reload?
Effective 6th September 2018 onwards, when you reload, you will receive the full credit value as prepaid reloads are exempted from service tax. Example, if you reload RM10, you will receive RM10 credit.

For non-Malaysians, prepaid reloads are still subject to 6% Service Tax.
International Data Roaming (DDR)
1. What is the 1-Day Internet Pass?

The 1-Day Internet Pass allows subscribers to enjoy internet access while travelling overseas in selected countries and operators for only RM38 a day.

2. How to subscribe the 1-Day Internet Pass?

You need to subscribe to 1-Day Internet Pass while roaming. Please make sure that you logged on the preferred partner network.

To subscribe the service via USSD (*102#)
1. Dial *102#
2. Choose Roaming Pass
3. Choose 1-Day Internet Pass RM38

3. Will I be informed on my subscription?

SMS notification will be send upon successful provisioning of the 1-Day Internet Pass.

4. What do I get to enjoy with my 1-Day Internet Pass subscription?

You will enjoy high-speed mobile Internet for the day until 11.59pm (Malaysian Time). Please note that upon reaching the allocated quota, subscriber will be throttled to basic internet (64kbps) within the validity period.

5. Where can I use the 1-Day Internet Pass and how much quota will I get?

1-Day Internet Pass can be used across the listed countries and network. For more info, you may refer to table below:

Country

Quota/Day

Operator

Singapore

500 MB

M1 / Starhub

Afghanistan

50 MB

Etisalat / Roshan

Albania

50 MB

Eagle AL / Vodafone AL

Andorra

50 MB

STA-Mobiland

Anguilla

50 MB

Digicel

Antigua

50 MB

Digicel

Argentina

50 MB

Claro AR / Personal

Armenia

50 MB

Orange / MTS ARM

Aruba

50 MB

Digicel

Australia

500 MB

Telstra / Vodafone

Austria

100 MB

A1 / T- Mobile

Azerbaijan

100 MB

Azerfon / Bakcell

Bahamas

50 MB

BTC

Bahrain

100 MB

Zain BH / Batelco

Bangladesh

500 MB

Robi / Grameenphone

Barbados

50 MB

Digicel

Belarus

150 MB

Velcom

Belgium

100 MB

B Proximus / Orange

Benin

50 MB

Etisalat

Bermuda & West Indies

50 MB

Digicel

Bhutan

50 MB

Tashi

Bolivia

50 MB

Entel

Bosnia Herzegovina

50 MB

Eronet

Brazil

500 MB

TIM / CLARO

British Virgin Islands

50 MB

Digicel

Brunei Darussalam

500 MB

B-Mobile

Bulgaria

100 MB

Telenor BG / Mobiltel

Cambodia

500 MB

Smart

Canada

100 MB

Bell / Telus

Cape Verde

50 MB

CPV02

Cayman Islands

50 MB

Digicel

Chile

150 MB

Entel PCS

China

500 MB

China Unicom / China Mobile

Colombia

50 MB

Claro

Congo

50 MB

Vodacom

Costa Rica

50 MB

ICE

Cote d'Ivoire

50 MB

MTN CI / Telecel

Croatia

150 MB

HR VIP

Cuba

50 MB

Cubacel

Curacao & Bonaire

50 MB

Digicel

Cyprus

50 MB

Areeba / MTN / CYTA Voda

Czech Republic

500 MB

Vodafone CZ / T- Mobile CZ

Denmark

500 MB

Telenor DK / TDC Mobil

Dominica

50 MB

Digicel

Dominican Republic

50 MB

Claro

Ecuador

50 MB

Porta GSM

Egypt

100 MB

Vodafone EG / Etisalat

El Salvador

50 MB

Claro SLV

Estonia

500 MB

Elisa EE / Tele2

Fiji

50 MB

Digicel

Finland

50 MB

FI Elisa / FIN Sonera

France

500 MB

F SFR / Bouygtel

Georgia

50 MB

Geocell / Beeline GE

Germany

500 MB

Vodafone / T- Mobile D

Ghana

150 MB

Vodafone GH

Gibraltar

50 MB

Gibtel

Greece

500 MB

GR Vodafone

Grenada

50 MB

Digicel

Guam

50 MB

Mpulse

Guatamela

50 MB

Claro GT

Guernsey

50 MB

C&W

Haiti

50 MB

Digicel

Hong Kong

500 MB

SmarTone HK / CSL / PCCW

Hungary

500 MB

Vodafone HU / T- Mobile H

Iceland

50 MB

IS Siminn

India

500MB

IDEA / Bharti (Airtel) *All roaming services are not allowed in Kashmir, Sri Nagar & Jammu area

Indonesia

500 MB

XL (51011) / Telkomsel

International Maritime (Ship)

50 MB

OnWaves / 90118

Iran

50 MB

Irancell (IR35)

Iraq

50 MB

Korek / Zain

Ireland

500 MB

Vodafone IE / IRL O2

Isle of Man

50 MB

Manx / Pronto

Italy

500 MB

Vodafone IT / I Wind

Jamaica

50 MB

Digicel

Japan

500 MB

Softbank / NTT Docomo

Jersey

100 MB

Airtel / JT

Jordan

50 MB

Orange JO / Zain JO

Kazakhstan

150 MB

Beeline / Kcell KZ

Kenya

50 MB

Zain / Airtel

Korea

500 MB

Olleh / SK Telecom

Kuwait

50 MB

Wataniya / Viva

Kyrgyz Republic

50 MB

Beeline

Laos

500 MB

ETL Mobile / ETL

Latvia

500 MB

Bite LV / Tele2

Lebanon

50 MB

Touch

Liechtenstein

100 MB

Mobilkom / Alpcom

Lithuania

500 MB

Bite LT / Tele2

Luxembourg

100 MB

Tango / L Luxgsm

Macau

500 MB

SmarTone MAC

Macedonia

150 MB

VIP MK

Madagascar

50 MB

Telma Mobile

Mali

50 MB

Orange ML

Maldives

50 MB

Ooredoo

Malta

500 MB

Vodafone MLA

Mauritius

50 MB

Emtel / Orange-MRU

Mexico

50 MB

Telcel GSM

Moldova

50 MB

Orange

Monaco

50 MB

Vala-MCOM1

Mongolia

50 MB

Mobicom / Unitel

Montenegro

50 MB

T-Mobile CG

Morocco

50 MB

Wana / Wan Mobile

Mozambique

50 MB

Vodacom / Movitel

Myanmar

500 MB

MPT GSM / Ooredoo

Nepal

500 MB

Ncell

Netherlands

500 MB

Vodafone NL / T- Mobile NL

Netherlands Antilles

50 MB

Digicel

New Caledonia

50 MB

OPT / NCL Mobilis

New Zealand

250 MB

Vodafone / 2degrees

Nigeria

50 MB

MTN NG / NIG 30

Norway

500 MB

Telenor / Mobile N

Oman

100 MB

Nawras (Ooredoo)

Pakistan

500 MB

Mobilink / Telenor PK

Palestine

50 MB

Jawwal

Panama

500 MB

Digicel / Claro

Papua New Guinea

50 MB

Digicel / Bemobile

Paraguay

50 MB

TIGO

Peru

50 MB

TIM / Claro

Philippines

500 MB

Globe

Poland

100 MB

T-Mobile.pl / P4

Portugal

500 MB

Vodafone

Puerto Rico

50 MB

Claro

Qatar

500 MB

Qtel / Vodafone Qatar

Romania

500 MB

Vodafone RO

Russia

500 MB

Bee Line / MTS

Rwanda

50 MB

Tigo

Samoa

50 MB

Digicel

Saudi Arabia

500 MB

Mobily / Zain SA / STC

Senegal

50 MB

Tigo / Sentel

Serbia

100 MB

VIP

Seychelles

50 MB

C&W Sey

Slovak Republic

50 MB

02- SK

Slovenia

150 MB

SI.MOBIL / Mobitel

Solomon Islands

50 MB

Bmobile

South Africa

500 MB

Vodacom

Spain

500 MB

Vodafone ES

Sri Lanka

500 MB

Dialog / Hutch

St Martin & St Barthelemy

50 MB

Dauphin

St. Kitts & Nevis

50 MB

Digicel

St. Lucia

50 MB

Digicel

St. Vincent & The Grenadines

50 MB

Digicel

Sudan

50 MB

MTN / Zain

Suriname

50 MB

Digicel

Sweden

500 MB

Telenor SE / Tele 2 SE

Taiwan

500 MB

Chunghwa / FarEasTone

Switzerland

100 MB

Swisscom

Tajikistan

250 MB

Beeline TJ / Babilon-M

Tanzania

50 MB

Vodacom

Thailand

500 MB

True Move (TH3G+) / AIS 3G (4G)

Timor Leste

50 MB

TLS-TT

Tonga

50 MB

Digicel

Trinidad & Tobago

50 MB

Digicel

Tunisia

50 MB

Tunisiana

Turkey

500 MB

Vodafone TR

Turkmenistan

50 MB

MTS TM

Turks & Caicos

50 MB

Digicel

Uganda

50 MB

MTN Uganda / Mango

Ukraine

50 MB

Kyivstar

United Arab Emirates (UAE)

500 MB

DU

United Kingdom

500 MB

Vodafone UK / EE

United States of America (USA)

500 MB

AT&T

Uruguay

50 MB

Ancel (T4801)

Uzbekistan

500 MB

Unitel / Ucell / Coscom

Vanuatu

50 MB

Digicel

Vietnam

500 MB

Vinaphone / Viettel
6. How much I will be charged for the 1-Day Internet Pass?

You will be charged RM38 upon using Internet service on the preferred network while roaming worldwide.

Your 1-Day Internet Pass will not be auto renewed and should be manually renew (if needed). There will be no PPU.

Note: You will only be charged RM 38 per day even if you travel to multiple countries within a day before your 1-Day Internet Pass expires.

7. How do I ensure that I am always logged on to the 1-Day Internet Pass operators’ network?

Once you are in any of the 1-Day Internet Pass countries, make sure you are logged on to the preferred partner network. However to ensure that you are always logged on to the 1-Day Internet Pass network, you can select it via the manual network selection on your mobile.

1. Select ‘Menu’
2. Select ‘Settings’
3. Select ‘Network’ or ‘Connectivity’
4. Select ‘Operator selection’ or ‘Search Mode’
5. Select ‘Manual’. The phone will now search for mobile networks that are available.
6. Select one of the listed network (Choose the preferred partner network)
Note: Steps may differ slightly depending on the type of phone used.

8. What happens if I change to a non-preferred operator?

You will not be able to use internet on the non-preferred network. For your convenience, please ensure that you manually select a preferred operator.

9. What time zone will my daily roaming Internet be based on?

Your daily usage will be based on Malaysia's time from 00.00 hour to 23.59 hour, regardless of roaming country/operator.

10. Can I unsubscribe to the 1-Day Internet Pass?

No. The 1-Day Internet Pass will expire automatically once it hit its expiry time. The 1-Day Internet Pass will not be auto renewed and should be manually renew (if needed). There will be no PPU.

 

Altel Prepaid App
1. What is Altel Prepaid App and how does it benefits me as an Altel user?

The Altel Prepaid App by Altel is created exclusively to help you check and manage your Altel Prepaid account on the go.

2. What are the features of Altel Prepaid App?

Altel Prepaid App allows you to check on account details such as credit, calls and internet balance, as well as reload, purchase add-ons and perform other services.

3. Where do I download Altel Prepaid App from?

Altel Prepaid App is available for Android users and can be downloaded from Google Play Store. For IOS users, the App will be made available soon.

4. How do I sign up to Altel Prepaid App?

You will be able to access the app if you are an existing Altel user. You can request for a One Time PIN (OTP) from you mobile and then proceed to sign on to your account

5. Will there be any charge for downloading the app?

Altel Prepaid App is FREE to download and FREE to use.

6. Can all Altel users use Altel Prepaid App?

Altel Prepaid App is available to all Altel users.

7. How do I manage multiple accounts?

If you have more than one mobile number, this App helps you to view one mobile number per login.

8. How to view transaction in Altel Prepaid App?

For every transaction made via Altel Prepaid App, you will receive a SMS notification.

AltelEzi Plan

1. What is AltelEZi plan?

AltelEZi Plan is a combination of Data, Voice and SMS plan

2. What is the benefit of AltelEZi plan?
AltelEZi plan comes in two (2) packages as per below:
Plan Package Validity Price
EZi30 5GB internet
1000 minutes On-Net calls
100 SMS all network		 31 days RM30
EZi50 10GB internet
1000 minutes On-Net calls
100 SMS all network
5GB social media plan 		31 days RM50

3. I am an Altel prepaid customer. Can I subscribe to this service?

Yes. All Altel prepaid customers can subscribe to AltelEZi plan starting from 15th May 2020


4. How do I subscribe to AltelEZi plan?

You can subscribe the service via USSD (*102#) and Altel Prepaid App. The steps are as below:

To subscribe via USSD (*102#)
1. Dial *102#
2. Select AltelEZi
3. Select Plan

To subscribe via Altel Prepaid App
1. Select Add-Ons
2. Select AltelEZi
3. Select Plan


5. Will I be notified when I subscribed to AltelEZi plan?

Yes, you will receive the following SMS notification. You can also perform status check via USSD *102# > Account Management or Altel Prepaid App.

English: RM0 Your EZi XX plan is activated. Valid DD/MM/YYYY. T&C applies. TQ

Social + Chat Plan

1. What is Social + Chat plan?

Social + Chat plan allows customer to purchase internet pass for social and chat apps.

2. What is the benefit of Social + Chat plan?
Social + Chat plan comes in two (2) packages as per below:
Quota Plan Validity Price Quota Plan Validity Price Social & Chat Apps
3GB Daily 1 day RM2 Facebook, Instagram, Twitter & Whatsapp
10GB Weekly 7 days RM7 Facebook, Instagram, Twitter & Whatsapp

3. I am an Altel prepaid customer. Can I subscribe to this service?

Yes. All Altel prepaid customers can subscribe to Social + Chat plan starting from 15th May onwards.


4. How do I subscribe to Social + Chat plan?

You can subscribe via USSD (*102#) and Altel Prepaid App. The steps are as below:

To subscribe via USSD (*102#)
1. Dial *102#
2. Select Broadband
3. Select Social + Chat
4. Select Plan

To subscribe via Altel Prepaid App
1. Select Add-Ons
2. Select Social + Chat
3. Select Plan


5. Will I be notified when I subscribed to the Social + Chat plan?

Yes, you will receive the following SMS notification upon activation & when u have reached 80% & 100% of your usage. You can also perform status check via USSD *102# > Account Management or Altel Prepaid App.

Activation SMS
English: RM0 Your social + chat plan XGB is activated. Valid until DD/MM/YYYY. T&C Applies. TQ

80% Usage notification SMS
English: RM0 Your social + chat plan usage has reached 80% of your XGB limit. You will be throttle to basic internet 64kpbs once the maximum volume is used up.

100% Usage notification SMS
English: RM0 Your social + chat plan usage has reached 100% of your XGB limit. You will be throttle to basic internet 64kpbs.


Altel-Shopee
1. I have made my purchase. When will I receive my ALTELSIM card?
After placing the order, your SIM card will be couriered within 24 hours (9am – 6pm, Monday to Friday,except public holidays). Any delay in delivery is subject to PosLaju’s terms & conditions of delivery. ALTEL will not be responsible for any damage or loss once the parcel has been delivered.
2. Can I change my address after placing an order?
• You may change your address if you purchased your order without the Free Shipping Voucher and before the seller shipped your order. Please take note that we will courier the SIM card within 24 hours after the order is received (9 am - 6pm, Monday to Friday, except public holidays)

• Please use the method below to change the address after you entered your order details page.

• From the Shopee App > Click "Me" > Click "My Purchase" > Click "To Ship" > Click on the name of the order > Click "Edit" at Delivery Address > Select the correct address and update.

• Do note that you are only allowed to change the delivery address ONCE per order. If your new address incurs a higher shipping fee, the request will be rejected by the system.
3. How can I check my delivery status?
• For any questions regarding your order on Shopee, you can contact us through Shopee Chat or +601152222207

• A representative will try to get back to you as soon as possible. Do note that we can only respond during office hour (9am-6pm, Monday to Friday).

• For other queries related to ALTEL product or services, please visit:
• Website: https://altel.my
• Facebook: Myaltel
• Instagram: Myaltel
• ALTEL Customer Care: 13388 (Free Of Charge for all Altel subscribers) or +603-2613 3888(Local Call Charges Apply)
• Our operating hours are from: 8:00am — 10:00pm
4. I need to cancel my order/I need to make changes to my order. How can I do this?
You are able to cancel or make changes to your order if:
• The order does not have any tracking status updated.

• You have not made a request for cancellation for this order before
5. How to cancel my order?
• Click on "Me" and "To Pay / To Ship". Find your order and click on the name of the order.
• If your payment is not successful, your order is listed in the "To Pay" category

• If you have made payment successfully, your order is listed in the"To Ship" category.

• After that, click on "Cancel Order" to initiate a cancellation request.

• If the request is done before the payment is successful or within 72 hourswhere the order is marked as paid (only for ready stock orders), the cancellation will not need seller's approval and can be cancelled immediately.

• If a cancellation request is made after 72 hourswhere the order is marked as paid or after the seller has arranged shipment of the order, the request will need the seller's approval to proceed. If the cancellation request is not approved by the seller within two (2) days,it will automatically be refunded to the buyer.

• Any cancellation request for "pre-order" items will need the seller's approval before it is being cancelled.
6. Can the ALTEL sim card be delivered throughout Malaysia?
Yes. Delivery can be made across Malaysia.
7. How do I register my IC number on the sim card?
• Kindly contact ALTEL’s representative (+601152222207) when you have received your Simcard

• The activation process will required a short video call, hence please make sure you have internet access to register your number

• Please be informed during the video call, the ALTEL’s representative will take screenshot of your IC/Passport and Simcard.

• You will be notified if the registration is successful.
8. How can I track the delivery status?
• You may check your delivery status by clicking on the name of the order under your "My Purchase" tab and then click on "View" of the "Shipping information" to see the full details of your order including the delivery status.

• We understand that sometimes the courier service provider may not deliver to you on weekends or the next day.Please do choose to "Extend Shopee Guarantee" for us to hold your payment for an extra 3 days where you can wait for the deliveryman to send it to you. To select this option, please scroll down to the bottom of the order detail page and click “Extend Shopee Guarantee”.
9. What should I do if the ALTEL sim card is not working?
You may contact us using the following:

• Facebook: www.facebook.com/MYALTEL

• Instagram: www.instagram.com/myaltel/

• ALTEL Customer Care: 13388 (Free Of Charge for ALTEL subscribers) or +603-2613 3888(Local Call Charges Apply)

• Operating Hours: 8:00am — 10:00pm
AltelEZi Bonanza Contest

1. How to participate in AltelEZi Bonanza Contest?

To participate in this Contest, the subscriber must purchase AltelEZi 30 or AltelEZi 50 plan in a single transaction during Contest Period.


2. Who is eligible for this Contest?

This Contest is eligible to all active Altel subscribers.


3. When is the Contest period?

The Contest is from 6th July 2020 until 27th September 2020.


4. How can I win the prizes?

You will receive a call from Altel Headquarters and required to answer one (1) question on Altel product & services.


5. Who do I need to contact for an inquiry in regards to this Contest?

You may contact Altel Careline at 03-2613 3888 or dial 13388.

Movement Control Order (MCO) Free Calls to CPRC Campaign

1. When is the MCO Free Calls to CPRC Campaign period?

The campaign is from 1st April 2020, 3pm until further notice.


2. Who are eligible for this MCO Campaign?

The Campaign is eligible to all active Altel Customers.


3. What does this MCO Campaign Offers?

This campaign consist of Free calls to selected hotline numbers.


4. What are the Campaign offerings during campaign period?

A. FREE Calls to the Hotline numbers listed below for domestic (within Malaysia) and roaming use:
Hotline Telephone Number
CPRC (Crisis Preparedness Response Centre) • 03-88810200
• 03-88810600
• 03-88810700
Movement Control Order Hotline • 03-88882010
MOH Branches
Perlis • 04-9760712
Kedah • 04-7741174
Pulau Pinang • 04-2629902
Perak • 05-2433962
Selangor • 03-51237366
• 03-51237367
WP Kuala Lumpur & Putrajaya • 03-26983757
• 03-22687301
Negeri Sembilan • 06-7641326
Melaka • 06-2345999
• 06-2883019
Johor • 07-238 2217
Pahang • 09-570 7910
• 09-570 7914
• 09-570 7909
Terengganu • 09-6229775
• 09-6353752
Kelantan • 09-747 2089
Sabah • 088-219455
• 088-512531
• 088-512533
Sarawak • 082-443248
WP Labuan • 087-596160
Shopee

1. I have made my purchase. When will I receive my ALTEL SIM card?

After placing the order, your SIM card will be couriered within 24 hours (9 am – 6 pm, Monday to Friday, except public holidays). Any delay in delivery is subject to Pos Laju’s terms & conditions of delivery. ALTEL will not be responsible for any damage or loss once the parcel has been delivered.


2. Can I change my address after placing an order?

● You may change your address if you purchased your order without the Free Shipping Voucher and before the seller shipped your order. Please take note that we will courier the SIM card within 24 hours after the order is received (9 am - 6 pm, Monday to Friday, except public holidays)

● Please use the method below to change the address after you entered your order details page.

● From the Shopee App > Click "Me" > Click "My Purchase" > Click "To Ship" > Click on the name of the order > Click "Edit" at Delivery Address > Select the correct address and update.

● Do note that you are only allowed to change the delivery address ONCE per order. If your new address incurs a higher shipping fee, the request will be rejected by the system.


3. How can I check my delivery status?

● For any questions regarding your order on Shopee, you can contact us through Shopee Chat or +6011 5222 2207

● A representative will try to get back to you as soon as possible. Do note that we can only respond during office hour (9 am - 6 pm, Monday to Friday).

● For other queries related to ALTEL product or services, please visit:

● Website: https://altel.my
● Facebook: Myaltel
● Instagram: Myaltel
● ALTEL Customer Care: 13388 (Free Of Charge for all Altel subscribers)
1300-13-3888 (Domestic)
03-76500588 (International)
*Local Call Charges Apply*

● Our operating hours are from: 8:00am — 10:00pm


4. I need to cancel my order/I need to make changes to my order. How can I do this?

You are able to cancel or make changes to your order if:
● The order does not have any tracking status updated.
● You have not made a request for cancellation for this order before


5. How to cancel my order?

● Click on "Me" and "To Pay / To Ship". Find your order and click on the name of the order.

● If your payment is not successful, your order is listed in the "To Pay" category
● If you have made payment successfully, your order is listed in the "To Ship" category.
● After that, click on "Cancel Order" to initiate a cancellation request.
● If the request is done before the payment is successful or within 72 hours where the order is marked as paid (only for ready stock orders), the cancellation will not need seller's approval and can be cancelled immediately.
● If a cancellation request is made after 72 hours where the order is marked as paid or after the seller has arranged shipment of the order, the request will need the seller's approval to proceed. If the cancellation request is not approved by the seller within two (2) days, it will automatically be refunded to the buyer.
● Any cancellation request for "pre-order" items will need the seller's approval before it is being cancelled.


6. Can the ALTEL sim card be delivered throughout Malaysia?

Yes. Delivery can be made across Malaysia.


7. How do I register my IC number on the sim card?

● Kindly contact ALTEL’s representative (+6011 522 22207) when you have received your simcard
● The activation process will required a short video call, hence please make sure you have internet access to register your number
● Please be informed that the video call will be recorded for registration purposes.
● You will be notified if the registration is successful.


8. How can I track the delivery status?

● You may check your delivery status by clicking on the name of the order under your "My Purchase" tab and then click on "View" of the "Shipping information" to see the full details of your order including the delivery status.

● We understand that sometimes the courier service provider may not deliver to you on weekends or the next day. Please do choose to "Extend Shopee Guarantee" for us to hold your payment for an extra 3 days where you can wait for the deliveryman to send it to you. To select this option, please scroll down to the bottom of the order detail page and click “Extend Shopee Guarantee”.


9. What should I do if the ALTEL sim card is not working?

You may contact us using the following:
● Facebook: Myaltel
● Instagram: Myaltel
● ALTEL Customer Care: 13388 (Free Of Charge for all Altel subscribers)
1300-13-3888 (Domestic)
03-76500588 (International)
*Local Call Charges Apply*
● Our operating hours are from: 8:00am — 10:00pm
● Operating Hours: 8:00am — 10:00pm

Spreading Positivity Lense ON Challenge

1. What is “Spreading Positivity Lense ON Challenge” campaign?

“Spreading Positivity Lense ON Challenge” is a contest organized by ALTEL that invite the public to share their unique perspective on their positivity moments and share it with everyone via ALTEL’s social media platform. We are aiming to share and spread this positive campaign to the community throughout this difficult phase.


2. What is the duration of the contest?

The Contest starts at “00:00:00” on 19/03/2021 and closes at “23:59:59” on 26/06/2021.


3. How to participate?

• A weekly themes challenge is given and participants are required to capture a photo using their mobile that will best fit the theme of the week.
• Participants are required to upload their photo on their respective social media account with a caption and tag ALTEL in the posting. The posting must be made public.
• It is compulsory to tag ALTEL in the posting and include the following hashtag (#ALTELpositive #ALTELEZiJe)
• Follow ALTEL social media account and tag 3 friends in the photo


4. Who can participate in the contest?

The Contest is open to all Malaysians aged 18 years and above


5. Can I win more than one (1) prize during the contest period?

No. Each person is allowed to win (one) 1 prize only during the contest period.


6. If I participated for the first challenge, but did not win any prizes, will I still be eligible to participate for the next challenge?

You will able to participate on the next round If you did not win in the previous challenge. You will only stand a chance to win one (1) prizes during the campaign period.


7. How are the winners being chosen?

Winners will be selected based on the most creative and interesting posting. There will be a total of nine (9) winners for this contest and each winner is only entitled to one (1) prize. Details as per below

Challenge Theme Total winner
1 Happiness 1
2 Self love 1
3 Fresh 1
4 Blessed 1
5 Festive / Celebration 1
6 Kindness 1
7 "The journey, new challenge, new discoveries" 3


8. How will I know that I have won in the contest?

Winners’ announcement will be made within seven (7) days from each challenge end date through ALTEL Facebook and Instagram. The winners will then be contacted by ALTEL representative through Facebook/Instagram messenger. Winners are required to provide proof of identification and contact details for prize delivery arrangement


9. What are the prizes?

Each eligible participant will stand a chance to win one (1) Prize throughout the campaign period.

Week Start End Prizes Challenge Topic
1 19/3/2021 1/4/2021 "- ALTEL Starter Pack + 2 months subscription of EZi 30 - Photography Table Stand with ring light - Samsung Galaxy tab A" Happiness
2 2/4/2021 15/4/2021 "- ALTEL Starter Pack + 2 months subscription of EZi 30
- Photography Table Stand with ring light
- Samsung Galaxy tab A" 		Self love
3 16/4/2021 29/4/2021 "- ALTEL Starter Pack + 2 months subscription of EZi 30
- Selfie stand with ring light & Tripod Stand
- Acer One 10" 		Fresh
4 30/4/2021 13/5/2021 "- ALTEL Starter Pack + 2 months subscription of EZi 30
- Selfie stand with ring light & Tripod Stand
- Acer One 10" 		Blessed
5 14/5/2021 27/5/2021 "- ALTEL Starter Pack + 2 months subscription of EZi 30
- Selfie stand with ring light & Tripod Stand
- Desktop aspire C22" 		Festive
6 28/5/2021 10/6/2021 "- ALTEL Starter Pack + 2 months subscription of EZi 30
- Selfie stand with ring light & Tripod Stand
- Desktop aspire C22" 		Kindness
7 11/6/2021 26/6/2021 "- 1st iphone 12 mini 64GB + ALTEL Starter pack with 2 months subcription of EZi 30
- 2nd iPad Mini 64GB + ALTEL Starter pack with 2 months subcription of EZi 30
- 3rd apple watch series 3 + ALTEL Starter pack with 2 months subcription of EZi 30" 		"The journey, new challenge, new discoveries"

3G NETWORK SERVICE DISCONTINUATION
3G Sunset and what it means

1. What is 3G Sunset?

3G Sunset refers to the gradual retirement of Altel’s 3G network and discontinuation of all 3G related services, i.e. the voice, SMS and data services that are carried over the 3G network.


2. Why is Altel shutting down the 3G network?

3G sunset is one of the initiatives identified under the Jalinan Digital Negara (JENDELA) program that aims to migrate the existing spectrum to 4G technology, to further improve wireless broadband speeds for all Malaysians.


4. When is Altel shutting down the 3G Network?

We will be shutting down our 3G network in phases throughout 2021 and it is targeted to be completed by 31st December 2021.


5. Where are the Altel 3G sites located?

Altel 3G Sunset sites are located across all regions nationwide and as such will be done in phases. You will receive prior notification before the 3G network in your area is shutdown.


6. Is Altel also shutting down the 2G network?

There are no plans to shut down the 2G network and 2G services such as voice and SMS will be available as usual.


7. How will the 3G Sunset affect you as a mobile consumer?

a) How do I know if I am a 3G network user?
If you are using a 3G device or if your phone seems only capable of latching onto the 3G network despite using a 4G device. You can also refer to the network indicator icon on your phone ~ if it indicates 3G most of the time, then you may be a heavy user of the 3G network.

b) What will I experience if I fail to prepare for the 3G Sunset by upgrading to a 4G device?
You will not be able to enjoy the best network experience and higher data speeds on our 4G network and your voice and data services will be disrupted.

c) Why am I always latched on to the 3G network when I am already using a 4G device?
This could be due to weak 4G coverage in your area. Don’t worry, your area should be covered under the Jendela program intended to improve nationwide mobile coverage.

d) If I am on a 3G device, do I need to buy a new device?
Yes, you are encouraged to upgrade to a 4G device in order to continue to enjoy better network coverage and improved data speeds.

e) How is Altel going to inform me of the exact time of the 3G shutdown in my area?
3G sunset is scheduled for implementation by phases across Malaysia throughout 2021. We will publish information on the area & time for 3G sunset on our Altel website and an SMS notification will be sent to you prior to the shutdown in your area.

f) When will 3G sunset be fully completed?
3G Sunset will be done by phases across Malaysia and will be completed by the end of 2021.

g) What will happen to me if I choose not to upgrade my device or upgrade my SIM card? Will I be able to continue using 2G?
Yes, you can continue to enjoy 2G services such as voice and SMS. However, your data experience will be significantly affected as 2G data speeds are low.

h) Where can I go or contact for more information or queries?
For more details, message us on Altel Live Chat or call our Customer Careline at 13388 (From Altel Number) / 1300-13-3888 (from non Altel number), daily from 8 am – 10 am.

i) If I decide to not upgrade or switch to 4G upon 3G sunset, what will happen to my current prepaid plan?
Your prepaid plan will remain the same. However, you will experience a drop in the quality of data service as you will only be able to use services on the 2G network.

j) Will there be any service disruption during 3G sunset?
3G sunset will be seamless for all customers as long as both your device and SIM card is 4G capable.

k) What will I experience once I have switched to a 4G device with 4G network, as compared to 3G network?
Once you’ve switched to our 4G network with a 4G device, you will enjoy better network coverage and higher data speeds.

20% Rebate Raya Promotion

1. 20% Rebate Raya Promotion

Rebate promotion is a time-limited campaign that offers free 20% rebate when subscribe to ALTEL monthly internet OR ALTEL EZi plan purchase via app. The selection of Rebate is categorized as follow

Altel monthly plan Rebate amount
5GB @ RM25 20% * RM25 = RM5
10GB @ RM45 20% * RM55 = RM9
20GB @ RM75 20% * RM75 = RM15
Altel Ezi 30 @ RM30 20% * RM30 = RM6
Altel Ezi 50 @ RM50 20% * RM50 = RM10

2. What is the promotion period?

The promotion start at “00:00:00” on 01/05/2021 and closes at “23:59:59” on 31/05/2021


3. How to download ALTEL prepaid app?

• Download ALTEL prepaid app from Google Play
• Download ALTEL prepaid app from Apple Store


4. Who is eligible for this promotion?

All ALTEL’s subscribers who subscribe ALTEL monthly internet OR ALTEL EZi plan during the campaign period


5. Will I get extra rebate if I subscribe multiple times during the campaign period?

In the event of customer purchase multiple monthly plan, the system will provision the 20% rebate accordingly. Only the latest Altel monthly plan will be active. This is due to the rules which forfeited the current Altel monthly plan with the latest internet plan (for monthly plan under same bucket. If different bucket the plan will remain active concurrently).


6. When the rebate will be provision?

The rebate will be credited to customer main wallet upon successfully purchase. The rebate is estimated to be provision in seven (7) working days. A SMS notification will be provided once the rebate has been provision into your number


7. I have successful subscribe ALTEL monthly internet / ALTEL EZi plan, but did not receive the rebate

Please contact us for further assistance (Facebook Messenger/Live chat/ ALTEL CUSTOMER CARE 13388)

Port In, Reload & Get Credit Rewards!

1. What is the promotion?

PORT IN, RELOAD & GET FREE CREDIT REWARDS is a time-limited targeted promotion campaign that offers credit rewards to the selected subscribers. Subscribers who follow the following actions will be eligible to receive the reward

a. Port In
The subscriber’s successful perform port in number to ALTEL will be entitled to a one-time RM20 credit reward. Limited to one (1) time throughout the Campaign Period.

b. Reload reward
Different credit rewards will be provided when the subscribers achieve specifically accumulated reload amounts. The credit reward is categorized as follow:-


2. What is the promotion period?

The promotion start at “00:00:00” on 30/09/2021 and closes at “23:59:59” on 31/12/2021


3. Who is eligible for this promotion?

Any Port in or New Number activation through the territory manager, within the promotion period will be entitled to the credit reward


4. Why do I receive the promotion and not my family / friend?

This promotion is open to selected subscribers who port in or activate their number through ALTEL territory manager. Only these subscribers are eligible for the promotion


5. When the reward will be provision?

a. Port In
RM20 credit reward will be credited in seven (7) working days after successful Mobile Number Portability (MNP). SMS notification will be provided once the reward has been provided to your number

b. Reload Reward
The reward will be credited to the subscribers’ main wallet in seven (7) working days after each phase has ended. SMS notification will be provided once the reward has been provided to your number


6. I have successful reload a specifically accumulated amount, but did not receive the reward within seven (7) working days

Please contact us for further assistance (Facebook Messenger/Live chat/ ALTEL CUSTOMER CARE 13388)

Free 15% Credit Rewards

1. What is the FREE 15% credit rewards?

Free 15% Credit Rewards is a time-limited promotion campaign that offers credit rewards to the eligible subscribers. In order to get the rewards, subscribers need to purchase and perform reload of either RM30.00, RM 50.00 or RM100.00 in one (1) transaction from ALTEL Prepaid App during the Campaign Period. The Credit Reward is categorised as follows:

Total Reload Credit Rewards Total Rewards
RM 30.00 15% (of total reload amount) RM 4.50
RM 50.00 15% (of total reload amount) RM 7.50
RM 100.00 15% (of total reload amount) RM 15.00

2. What is the promotion period?

The promotion start at “00:00:00” on 24/06/2021 and closes at “23:59:59” on 31/12/2021


3. Who is eligible for this promotion?

The rewards are available to subscribers who reload RM30.00, RM 50.00 or RM 100.00 in one (1) transaction from the Altel Prepaid App during the Campaign Period.


4. How to download ALTEL prepaid app?

Download ALTEL prepaid app from Google Play
Link : https://play.google.com/store/apps/details?id=altel.prepaid.app&hl=en&gl=US

Download ALTEL prepaid app from Apple Store
Link: https://apps.apple.com/my/app/altel-prepaid/id1456769192

Method of reload must be:
• FPX Online banking
• Credit/Debit card online


5. Will I get extra credit if I subscribe multiple times during the campaign period?

If the eligible Customers reload multiple times, the Free 15% Credit Rewards will be accumulated. However, the validity of the credit will be based on the latest plan subscribed by the eligible Customers.


6. When the rewards will be provision?

The rewards will be credited to customer main wallet upon successfully purchase. The rewards is estimated to be provision in seven (7) working days. A SMS notification will be provided once the rewards has been provision into your number


7. I did not receive the reward within seven (7) working days

Please contact us for further assistance (Facebook Messenger/Live chat/ ALTEL CUSTOMER CARE 13388)

ALTEL LOKAL
1. What is ALTELLokal?
ALTELLokal is a platform for Malaysian business owner to promote their products and services via ALTEL's social media pages for free.
2. What is the duration of the contest?
The Contest starts at “00:00:00” on 11/10/2021 and closes at “23:59:59” on 26/12/2021.
3. Who can list their business on ALTELLokal?
ALTELLokal is open to all Malaysian business owners aged 18 years old and over
4. Without a Business Registration Number, can I still register with ALTELLokal as an individual?
Your NRIC number can be used to register with ALTELLokal. However, it is highly recommended to register with a Business Registration Number.
5. What documents do I need to submit for registration?
There is no need for supporting documentation. However, you are required to upload a minimum of one (1) of your product/service photos in order to be featured on ALTEL's social media pages
6. I am interested in listing my business on ALTELLokal. How do I register?
Visit www.altel.my to complete the submission form via Google form. Please ensure that the information provided is accurate. You will receive an email to confirm your registration. The process may take up to five (5) business days (If you didn't receive the email, please check your spam or junk folder).
7. Is there a fee for listing my business at AltelLokal
You can register for free! Get your products or services listed now at www.altel.my
8. What categories of business listings are available on ALTELLokal?
Listed below are the business categories available on ALTELLokal
• Food
• Fashion
• Home & Living
• Electronics
• Beauty & Health
• Baby & Mother
9. How can I tell if my registration was successful?
A confirmation email will be sent to you after successful registration.
10. Where can I find out more about the campaign?
Please visit our website at www.altel.my. Please contact us for further assistance (Facebook Messenger/Live chat/ ALTEL CUSTOMER CARE 13388)
Check out Register and Win Prizes

1. What is Check out & Win Prizes?

“Check out and WIN Prizes” is a campaign that open to all customers of the age of 13 years old and above who purchase ALTEL starter pack which consists of ALTEL SIM card on the ALTEL official Shopee page and (make the activation of the SIM cards during the Campaign period.


2. What is the duration of the campaign?

The Campaign starts at “00:00:00” on 13/10/2021 and ends at “23:59:59” on 31/12/2021.


3. Who can participate?

The campaign open to all customers of the age of 13 years old and above. Customers who are below 18 years old are required to obtain the consent of their parents or guardians to be eligible for the Campaign.


4. How to participate?

1. Purchase any ALTEL starter pack on ALTEL official Shopee page at https://shopee.com.my/altel_ezi
2. Get the purchased SIM cards registered and activated during the Campaign period.
3. Wait for a confirmation SMS which will be sent upon successful registration.
4. Stand a chance to win prizes upon successful activation


5. What is the process for selecting the winners?

A randomized system selection will be used to select the winner among the qualified entries. The potential winners will also have to answer a question posed by ALTEL.


6. How are the winners notified?

A phone call will be made to notify the winners. ALTEL will also post the names of the winners on its Facebook and Instagram pages.


7. I did not receive the reward within thirty (30) working days

Please contact us for further assistance (Facebook Messenger/Live chat/ ALTEL CUSTOMER CARE 13388)

Subscribe Altel 365 & Win Prizes

1. What is “Subscribe ALTEL 365 and Win Attractive Prizes”.

“Subscribe ALTEL 365 and Win Attractive Prizes” is a campaign that open to all customers of the age of 13 years old and above who purchase ALTEL 365 plan during the Campaign period


2. What is the duration of the campaign?

The Campaign starts at “00:00:00” on 15/10/2021 and ends at “23:59:59” on 31/12/2021.


3. Who can participate?

The campaign open to all customers of the age of 13 years old and above. Customers who are below 18 years old are required to obtain the consent of their parents or guardians to be eligible for the Campaign.


4. How to participate?

In order to participate in this Campaign, the Customers need to do the following actions:
1. Purchase ALTEL 365 via USSD or Altel Prepaid mobile app.
2. Wait for a confirmation SMS that will be sent upon successful purchase.
3. Stand a chance to win prizes upon the successful purchase, subject to the submission of the correct answer to the question posed by ALTEL.


5. What is the process for selecting the winners?

A randomized system selection will be used to select the winner among the qualified entries. The potential winners will also have to answer a question posed by ALTEL.


6. How are the winners notified?

A phone call will be made to notify the winners. ALTEL will also post the names of the winners on its Facebook and Instagram pages.


7. I did not receive the reward within thirty (30) working days

Please contact us for further assistance (Facebook Messenger/Live chat/ ALTEL CUSTOMER CARE 13388)

Altel Community

1. What is “ALTEL COMMUNITY”?

“ALTEL COMMUNITY” is a campaign that open to all ALTEL subscribers who purchase ALTEL’s reload during the campaign period. Thirty (30) of the highest reload subscribers will win ALTEL's official t-shirt and facemask.


2. What is the duration of the campaign?

The Campaign starts at “00:00:00” on 01/11/2021 and ends at “23:59:59” on 30/11/2021.


3. Who can participate?

The campaign open to all ALTEL subscribers of the age of 13 years old and above. Customers who are below 18 years old are required to obtain the consent of their parents or guardians to be eligible for the Campaign.


4. How to participate?

In order to participate in this Campaign, the Customers need to do the following actions:
1. Purchase ALTEL reload during the Campaign Period.
2. Wait for a confirmation SMS which will be sent upon successful reload.
3. Make as many reloads as you want throughout the Campaign Period, as long as your accounts remain active.
4. The more the Customers reload, the higher chances they have of winning.


5. What is the process for selecting the winners?

Winners will be chosen based on the 30 subscribers who purchased the most reloads throughout the campaign period.


6. How are the winners notified?

A phone call will be made to notify the winners. ALTEL will also post the names of the winners on its Facebook and Instagram pages.


7. I did not receive the reward within thirty (30) working days

Please contact us for further assistance (Facebook Messenger/Live chat/ ALTEL CUSTOMER CARE 13388)

Altel Payung

1. What is “ALTEL PAYUNG”?

“ALTEL PAYUNG” is a campaign that open to all customers of the age of 13 years old where ALTEL limited edition Facemask and T-shirt will be given away as prizes


2. What is the duration of the campaign?

The Campaign starts at “00:00:00” on 29/11/2021 and ends at “23:59:59” on 20/12/2021.


3. Who can participate?

The campaign open to all ALTEL subscribers of the age of 13 years old and above. Customers who are below 18 years old are required to obtain the consent of their parents or guardians to be eligible for the Campaign.


4. How to participate?

In order to participate in this Campaign, the Customers need to do the following actions:-

1. Like ALTEL Facebook page (www.facebook.com/MYALTEL)
2. Share the "ALTEL Payung" campaign post on your Facebook profile.
3. Tag ALTEL with the hashtag #ALTELpayung in the posting.
4. 30 most liked and shared postings will be chosen as winners.


5. What is the prizes?

Place Winners Prizes Unit
1st - 30th Place 30 winners ALTEL EZi Shirt 1


6. What is the process for selecting the winners?

Top 30 most liked posts will be selected as the winners


7. How are the winners notified?

A phone call will be made to notify the winners. ALTEL will also post the names of the winners on its Facebook and Instagram pages.


8. I did not receive the reward within thirty (30) working days

Please contact us for further assistance (Facebook Messenger/Live chat/ ALTEL CUSTOMER CARE 13388)