Frequently asked
questions
Frequently Asked Questions
Altel is a prepaid mobile service that offers voice and internet plans.
Altel provides prepaid services such as voice, SMS, mobile internet, IDD and international roaming.
You can purchase Altel Starter Packs from our dealers. To locate a dealer near you, refer to Dealer Locator
Altel Starter Packs are sold at a retail price of RM7 each and comes pre-loaded with RM3.40 worth of airtime credit and 200 MB data. Refer below:
Product | Remark | |||||
Starter Pack Price | RM7.00 | |||||
Preloaded Airtime |
RM3.00 *Validity 30 days |
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Activation Bonus (Data bonus) |
200 MB *Validity 15 days |
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Freebies | Basic Internet (64 kbps) |
All Altel Starter Packs come with 30 days validity upon successful registration. You must reload by the 30th day to avoid any service disruption.
6. Where can I purchase Altel reload?You may purchase Altel Reload from the following locations:
Reload Channels
- •Convenience Stores : 7-Eleven, KK Mart, MyNews.com
- •Supermarkets : AEON Big, Cold Storage, Giant, Mydin, Tesco
- •Petrol Stations : All major petrol stations (BHP, Shell, Petron, Petronas, Caltex)
- •Pharmacies : Caring, Red Cup, Watson
- •Electrical Stores : Onking, Wah Lee
- •Alliance Bank
- •Agro Bank
- •Bank Muamalat
- •Bank Rakyat
- •CIMB
- •Kuwait Finance
- •Maybank
- •MEPs
- •RHB
- •Public Bank
- •Debit card (Visa or Mastercard)
- •Credit card (Visa or Mastercard)
Altel reload denominations varies from RM3 and above. Refer below:
Flexi – PIN-less, Easy Reload
Denominations | Validity |
RM3.00 – RM4.00 | 3 Days |
RM5.00 – RM9.00 | 5 Days |
RM10.00 – RM19.00 | 10 Days |
RM20.00 – RM29.00 | 20 Days |
RM30.00 – RM49.00 | 30 Days |
RM50.00 and above | 60 Days |
Denominations | Validity |
RM5.00 | 3 Days |
RM10.00 | 10 Days |
RM30.00 | 30 Days |
RM50.00 | 60 Days |
Altel offers attractive domestic rates to all networks. Refer below:
Service | Rate |
Call (Voice) | RM0.16 per minute (PPU) to All Networks |
Call (Video) | RM0.20 per minute (PPU) to All Networks |
SMS | RM0.05 per SMS |
MMS | RM0.25 per MMS |
Data | Basic Internet (64kbps) |
Yes, refer below:
Call 30 |
RM | 30.00 |
Minutes (on-net) | Only applicable to on-net : Altel- Altel, Tune Talk, Smart Pinot, Merchantrade, Celcom, Red One, One XOX, Yoodo |
Validity | 30 days |
Altel is currently a prepaid service provider. Postpaid plans may be launched in the near future. Refer to www.altel.my for updates.
Yes, you may keep your mobile number and switch to Altel. You will be required to bring a photocopy of your IC or Passport. To locate a dealer near you, refer to Dealer Locator
Yes, refer below:
Data | Price(RM) | Plan | Validity |
1GB | 2.00 | Daily | 24 hours |
1GB | 5.00 | Weekly | 7 days |
2GB | 10.00 | Weekly | 7 days |
5GB | 20.00 | Weekly | 7 days |
5GB | 25.00 | Monthly | 31 days |
10GB | 45.00 | Monthly | 31 days |
20GB | 75.00 | Monthly | 31 days |
Upon reaching the allocated quota, you will be throttled to Basic Internet (64kbps) within the validity period.
USSD Short Code
•Type *102# and press call, choose option 1 followed by option 2.
SMS
•Send REC
USSD Short Code
•Type *102# and press call, choose option 1 followed by option 1.
SMS
•Send BAL and send to 25835
Altel’s coverage is extensive throughout Peninsular Malaysia including Sabah and Sarawak.
Altel 365 allows subscriber to extend the airtime validity to 365 days for only RM28.
For IDD rates, refer to IDD
For Roaming rates, refer to Roaming
Altel Starter Packs are sold at a retail price of RM7 each and comes pre-loaded with RM3.40 worth of airtime credit and 200 MB data. Refer below:
Product | Remark | |||||
Starter Pack Price | RM7.00 | |||||
Preloaded Airtime |
RM3.00 *Validity 30 days |
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Activation Bonus (Data bonus) |
200 MB *Validity 15 days |
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Freebies | Basic Internet (64 kbps) |
2. Will all new Altel prepaid subscribers be entitled for the free 200MB data for 15 days?
Yes. All Altel prepaid subscribers will receive the free 200MB data upon first call activation.
You will receive a SMS notification of your activation.
Sample – SMS notification
English: “RM0. TQ for your activation & Congratulations! You have received 200MB of High Speed Internet valid for 15 days. T&C applies. Info dial *102# or visit altel.my”
To check balance, refer below:
a) Dial *102#,
Select 1. Account Management
Select 1. Balance Enquiry
You will receive a SMS notification of your balance
b) SMS BAL to 25835.
Yes. You will be able to purchase additional Internet plan without forfeiting your existing free 200MB plan and your internet utilization will always be drawn from the free 200MB quota first.
Yes. You will receive SMS notification.
Sample – SMS notification
English: “RM0. Your Free 200MB data validity has expired at HH:MM:SS DD/MM/YYYY. Please dial *102#, select Broadband to subscribe.”
Follow these simple steps:
Dial <00 or +> <country code> <area code> <phone number>
E.g., to call Singapore, dial 0065012345678 or +65012345678
Follow these simple steps:
Step 1: Type your Message
Step 2: Send to Number e.g.: <+65012345678>
Follow these simple steps:
Step 1: Select Multimedia Message
Step 2: Type your Message
Step 3: Insert your Image
Step 4: Insert your Sound
Step 5: Send to Number e.g.: <+65012345678>
Follow these simple steps:
Step 1: Key in the mobile number
Step 2: Press Video Call to make your call
Step 3: Video call connected
You can find IDD rates for all the available countries in the table below
Countries |
Country Code |
To Fixed Line (RM/60sec) |
To Mobile Line (RM/60sec) |
SMS (RM) |
Afghanistan |
+93 |
1.28 |
1.28 |
0.50 |
Alaska |
+1 |
0.48 |
0.48 |
0.50 |
Albania |
+355 |
2.28 |
2.28 |
0.50 |
Algeria |
+213 |
2.28 |
2.28 |
0.50 |
Andorra |
+376 |
2.28 |
2.28 |
0.50 |
Angola |
+244 |
2.28 |
2.28 |
0.50 |
Anguilla |
+1 |
2.28 |
2.28 |
0.50 |
Antigua & Barbuda |
+1 |
2.28 |
2.28 |
0.50 |
Argentina |
+54 |
0.98 |
0.98 |
0.50 |
Armenia |
+374 |
2.28 |
2.28 |
0.50 |
Aruba |
+297 |
2.28 |
2.28 |
0.50 |
Ascension Island |
+247 |
5.98 |
5.98 |
0.50 |
Australia |
+61 |
0.18 |
0.88 |
0.50 |
Austria |
+43 |
0.18 |
2.28 |
0.50 |
Azerbaijan |
+994 |
2.28 |
2.28 |
0.50 |
Bahamas |
+1 |
2.28 |
2.28 |
0.50 |
Bahrain |
+973 |
1.28 |
1.28 |
0.50 |
Bangladesh |
+880 |
0.10 |
0.10 |
0.50 |
Barbados |
+1 |
2.28 |
2.28 |
0.50 |
Belarus |
+375 |
2.28 |
3.30 |
0.50 |
Belgium |
+32 |
0.18 |
2.28 |
0.50 |
Belize |
+501 |
2.28 |
2.28 |
0.50 |
Benin |
+229 |
2.28 |
2.28 |
0.50 |
Bermuda |
+1 |
2.28 |
2.28 |
0.50 |
Bhutan |
+975 |
2.28 |
2.28 |
0.50 |
Bolivia |
+591 |
2.28 |
2.28 |
0.50 |
Bosnia Herzegovina |
+387 |
2.28 |
2.28 |
0.50 |
Botswana |
+267 |
2.28 |
2.28 |
0.50 |
Brazil |
+55 |
2.28 |
2.28 |
0.50 |
British Virgin Island |
+1 |
2.28 |
2.28 |
0.50 |
Brunei |
+673 |
0.18 |
0.38 |
0.50 |
Bulgaria |
+359 |
2.28 |
2.28 |
0.50 |
Burkina Faso |
+226 |
2.28 |
2.28 |
0.50 |
Burundi |
+257 |
2.28 |
2.28 |
0.50 |
Cambodia |
+855 |
0.28 |
0.28 |
0.50 |
Cameroon |
+237 |
2.28 |
2.28 |
0.50 |
Canada |
+1 |
0.18 |
0.18 |
0.50 |
Cape Verde |
+238 |
2.28 |
2.28 |
0.50 |
Cayman Island |
+1 |
2.28 |
2.28 |
0.50 |
Central Africa |
+236 |
3.98 |
3.98 |
0.50 |
Chad |
+235 |
2.28 |
2.28 |
0.50 |
Chile |
+56 |
2.28 |
2.28 |
0.50 |
China |
+86 |
0.1 |
0.1 |
0.50 |
Christmas Island |
+61891 |
2.28 |
2.28 |
0.50 |
Cocos Island |
+61891 |
2.28 |
2.28 |
0.50 |
Colombia |
+57 |
2.28 |
2.28 |
0.50 |
Comoros island |
+269 |
2.28 |
2.28 |
0.50 |
Congo |
+242 |
2.28 |
2.28 |
0.50 |
Cook Island |
+682 |
3.98 |
3.98 |
0.50 |
Costa Rica |
+506 |
2.28 |
2.28 |
0.50 |
Croatia |
+385 |
2.28 |
2.28 |
0.50 |
Cuba |
+53 |
3.98 |
3.98 |
0.50 |
Cyprus |
+357 |
2.28 |
2.28 |
0.50 |
Czech Republic |
+420 |
2.28 |
2.28 |
0.50 |
Denmark |
+45 |
0.18 |
2.28 |
0.50 |
Diego Garcia |
+246 |
25.96 |
25.96 |
0.50 |
Djibouti |
+253 |
2.28 |
2.28 |
0.50 |
Dominica |
+1 |
2.28 |
2.28 |
0.50 |
Dominican Republic |
+1 |
2.28 |
2.28 |
0.50 |
DR of Congo (Zaire) |
+243 |
2.28 |
2.28 |
0.50 |
East Timor |
+670 |
3.98 |
3.98 |
0.50 |
Ecuador |
+593 |
2.28 |
2.28 |
0.50 |
Egypt |
+20 |
2.28 |
2.28 |
0.50 |
El Salvador |
+503 |
2.28 |
2.28 |
0.50 |
Equatorial Guinea |
+240 |
2.28 |
2.28 |
0.50 |
Eritrea |
+291 |
2.28 |
2.28 |
0.50 |
Estonia |
+372 |
2.28 |
2.28 |
0.50 |
Ethiopia |
+251 |
2.28 |
2.28 |
0.50 |
Falkland Islands |
+500 |
8.5 |
8.5 |
0.50 |
Faroe Islands |
+298 |
8.5 |
8.5 |
0.50 |
Fiji |
+679 |
2.28 |
2.28 |
0.50 |
Finland |
+358 |
0.18 |
2.28 |
0.50 |
France |
+33 |
0.18 |
0.88 |
0.50 |
French Guiana |
+594 |
4.2 |
4.2 |
0.50 |
French Polynesia |
+689 |
2.28 |
2.28 |
0.50 |
Gabon |
+241 |
2.28 |
2.28 |
0.50 |
Gambia |
+220 |
2.28 |
2.28 |
0.50 |
Georgia |
+995 |
2.28 |
2.28 |
0.50 |
Follow these simple steps:
Step 1: Type your Message
Step 2: Send to Number e.g.: <+65012345678>
Follow these simple steps:
Make a call via *120#
Dial *120* <country code> <area code> <phone number>#
E.g., dial *120*601132123456#
Make a call via direct dial
Dial <+> <country code> <area code> <phone number>
E.g., dial +601132123456
Follow these simple steps:
Step 1: Type your Message
Step 2: Send to Number e.g.: <+601132123456>
Call 30 plan is a voice plan that allows you to make unlimited on-net calls at RM 30. Validity for this plan is 30 days.
On-Net refers to calls made from Altel to the following mobile service providers:-
a) Altel
b) Tune Talk
c) Smart Pinoy
d) Merchantrade
e) Celcom
f) Red one
g) One XOX
h) Yoodo
To subscribe:
1. Dial *102#
2. Choose Call Plan
3. Choose Call 30
To subscribe via SMS:
Send CP to 25835
You will receive a SMS notification.
Sample - SMS notification
English: RM0 Your Unlimited Call Plan is activated. Valid until DD/MM/YYYY. T&C applies. TQ
No, you will not be able to make IDD calls for this plan.
Yes. You will receive a SMS notification on the day that your plan expires.
Sample - SMS notification
English: RM0 Your call plan validity has expired at HH:MM:SS DD/MM/YYYY. You will now be charged pay per use rate. Please dial *102#, select Call Plan to Subscribe.
Altel 365 allows subscriber to extend the airtime validity to 365 days for only RM28.
Yes. All Altel prepaid customer can subscribe to Altel 365.
Follow these simple steps:
To subscribe:
1. Dial *102#
2. Choose Extended Validity
3. Choose Extend
To subscribe via SMS:
Send EXTEND to 25835
Yes, you will receive a SMS notification.
Sample – SMS Notification
English: RM0 You have successfully activated your extended validity. Your account is now valid for 365 days. Please note that you are required to reload a minimum of RM30 within the first 6 months. To check your balance and validity, please dial *102#.
Yes, you are required to reload a minimum of RM30 during the first 6 months. If there is no reload, your Altel 365 will only be valid for 6 months instead of 365 days.
Yes. You will receive a SMS notification 7 days before your Altel 365 expires.
Sample – SMS Notification
English: RM0 Dear valued customer, your Altel 365 plan will expire in 7 days. To continue subscription at RM 28, dial *102# and re-register this plan. Visit Altel.my.
No, you will need to re-subscribe.
Credit Transfer allows Altel Prepaid subscribers to transfer or request credit to another Altel subscriber.
All active Altel subscribers are eligible to perform Credit Transfer. However, recipient can still receive credit even if your account is suspended.
Yes, the Sender will require to have a minimum credit balance of RM3 after a credit transfer is performed.
Yes, the recipient can still receive and request for credit.
Refer to below:
CREDIT TRANSFER RATE | VALIDITY | SERVICE FEE |
RM3 RM5 RM15 RM25 |
1 Day 2 Days 5 Days 7 Days |
RM0.50 (APPLY TO SENDER ONLY) |
You may perform a maximum of 2 credit transfers per day.
The credit received can be used for all services.
Credit Transfer service is to allow subscribers to send or receive airtime during emergency. It is not a reload channel.
Airtime Transfer
To transfer:
• DIAL *102#
• Select Share Credit
• Select Transfer
• Select
1. RM 3
2. RM 5
3. RM 15
4. RM 25
• Key in recipient mobile number
• Select <Yes>
To transfer via SMS:
Type ATT <transfer value RM> <recipient phone no> and send to 25835
Example: “ATT 3 01132012345” and send to 25835
Airtime Request
To request:
• DIAL *102#
• Select Share Credit
• Select Request
• Select
1. RM 3
2. RM 5
3. RM 15
4. RM 25
• Key in recipient mobile number
• Select <Yes>
To request via SMS:
Type ATR <request value RM> <recipient phone no> and send to 25835
Example: “ATR 3 01132012345” and send to 25835
The validity period starts upon successful transaction to the recipient.
To check balance:
• DIAL *102#
• Choose Account Management
• Choose Balance Enquiry
To check balance via SMS:
• SEND SMS BAL to 25835.
**If the recipient has remaining balance the airtime received will be accumulated
If your account validity is longer, it will remain unchanged. System will auto select the longest validity date.
Yes, SMS notification will be sent to both sender and recipient:
Sample – SMS Notification:
• Airtime Transfer Sender:
RM0 Your Airtime transfer of RMX to 01XXXXXXXXX is successful. RMX.XX is deducted from your account. Your new balance is RMXX.XX
• Airtime Transfer Recipient:
RM0 01XXXXXXXXX has transferred RMX.XX to you. Dial *102# to check your new balance
• Airtime Request Requestor:
Your credit request of RMX from 01XXXXXXXXX is successful. Dial *102# to check your new balance.
• Airtime Request Sender:
Credit request of RMX by 01XXXXXXXXX is successful. RMX.XX has been charged from your account. Your new balance is RMXX
You will receive the following notification: "Invalid command". For help, please type ATT HELP and send to 25835.
4G is the fourth generation of mobile network technology. Specifically, 4G LTE means “fourth-generation long term evolution,” with LTE being a type of 4G that delivers the fastest connection for a mobile internet experience – up to 10 times faster than 3G.
In normal environment downloading is between 10Mbps to 20Mbps while uploading is between 5Mbps to 10Mbps.
The speed may vary between users and it is subject to the device used, hardware and software limitations, geographical location, traffic, source of the website or contents etc.
4G LTE is now available at all major areas across the country.
All Altel customers can enjoy 4G services as long as they sign up for the Mobile Internet Plan. You will need to have a LTE supported mobile phone and the 64K SIM card to enjoy the 4G service.
You are required to do a SIM replacement from 32K to 64K USIM which is free of charge at any of our dealers.
You are connected to LTE when 4G or LTE signal is displayed on your mobile screen.
There are a few possibilities:
• You are in LTE coverage areas,
• You are using a registered Altel 64K USIM
• You are subscribed to Altel Internet Plan
• Your phone/device is LTE compliance
In the area where 4G has not been deployed, you will be seamlessly switched to 3G connectivity.
Data | Price(RM) | Plan | Validity |
500MB | 2.00 | Daily | 1 day |
1GB | 3.00 | Daily | 1 day |
1GB | 5.00 | Weekly | 7 days |
2GB | 10.00 | Weekly | 7 days |
5GB | 30.00 | Monthly | 30 days |
10GB | 50.00 | Monthly | 30 days |
20GB | 90.00 | Monthly | 30 days |
Generally the consumption of 1GB of data is equivalent to retrieving 20,000 emails or surfing 3,000 webpages or downloading 500 songs 100 videos.
Examples are based on the assumption of average industry usage:
One Webpage at 0.3 MB
One Email at 0.05 MB
One Song at 2 MB
One Short Video at 10 MB
MNP is Mobile Number Portability where you can keep your mobile number and switch to Altel. You are required to bring your IC or Passport. To locate a dealer near you refer to Dealer Locator
No, credit balance from your previous mobile service provider will be forfeited. Please ensure your account remains active during this process.
You will need to check with your current service provider. There are a few possibilities:
a) Account inactive
b) Wrong information e.g. incorrect IC No.
c) Your current number is not registered under your own name or IC/Passport no
d) Your account may have supplementary lines
e) You have a contract with your current mobile service provider
f) You may have outstanding balance
g) You may be blacklisted by other mobile service provider
No, it is free
Yes, it comes with preloaded RM3.00 worth of airtime credit and 200 MB data. Customer can enjoy it once they have made the first call.
As announced by the Government, effective 6th September 2018, Malaysians are exempted from service tax. Whereas, for non-Malaysian 6% service tax is still applicable.
Effective 6th September 2018 onwards, when you reload, you will receive the full credit value as prepaid reloads are exempted from service tax. Example, if you reload RM10, you will receive RM10 credit.
For non-Malaysians, prepaid reloads are still subject to 6% Service Tax.
The 1-Day Internet Pass allows subscribers to enjoy internet access while travelling overseas in selected countries and operators for only RM38 a day.
You need to subscribe to 1-Day Internet Pass while roaming. Please make sure that you logged on the preferred partner network.
To subscribe the service via USSD (*102#)
1. Dial *102#
2. Choose Roaming Pass
3. Choose 1-Day Internet Pass RM38
SMS notification will be send upon successful provisioning of the 1-Day Internet Pass.
You will enjoy high-speed mobile Internet for the day until 11.59pm (Malaysian Time). Please note that upon reaching the allocated quota, subscriber will be throttled to basic internet (64kbps) within the validity period.
1-Day Internet Pass can be used across the listed countries and network. For more info, you may refer to table below:
Country |
Quota/Day |
Operator |
Singapore |
500 MB |
M1 / Starhub |
Afghanistan |
50 MB |
Etisalat / Roshan |
Albania |
50 MB |
Eagle AL / Vodafone AL |
Andorra |
50 MB |
STA-Mobiland |
Anguilla |
50 MB |
Digicel |
Antigua |
50 MB |
Digicel |
Argentina |
50 MB |
Claro AR / Personal |
Armenia |
50 MB |
Orange / MTS ARM |
Aruba |
50 MB |
Digicel |
Australia |
500 MB |
Telstra / Vodafone |
Austria |
100 MB |
A1 / T- Mobile |
Azerbaijan |
100 MB |
Azerfon / Bakcell |
Bahamas |
50 MB |
BTC |
Bahrain |
100 MB |
Zain BH / Batelco |
Bangladesh |
500 MB |
Robi / Grameenphone |
Barbados |
50 MB |
Digicel |
Belarus |
150 MB |
Velcom |
Belgium |
100 MB |
B Proximus / Orange |
Benin |
50 MB |
Etisalat |
Bermuda & West Indies |
50 MB |
Digicel |
Bhutan |
50 MB |
Tashi |
Bolivia |
50 MB |
Entel |
Bosnia Herzegovina |
50 MB |
Eronet |
Brazil |
500 MB |
TIM / CLARO |
British Virgin Islands |
50 MB |
Digicel |
Brunei Darussalam |
500 MB |
B-Mobile |
Bulgaria |
100 MB |
Telenor BG / Mobiltel |
Cambodia |
500 MB |
Smart |
Canada |
100 MB |
Bell / Telus |
Cape Verde |
50 MB |
CPV02 |
Cayman Islands |
50 MB |
Digicel |
Chile |
150 MB |
Entel PCS |
China |
500 MB |
China Unicom / China Mobile |
Colombia |
50 MB |
Claro |
Congo |
50 MB |
Vodacom |
Costa Rica |
50 MB |
ICE |
Cote d'Ivoire |
50 MB |
MTN CI / Telecel |
Croatia |
150 MB |
HR VIP |
Cuba |
50 MB |
Cubacel |
Curacao & Bonaire |
50 MB |
Digicel |
Cyprus |
50 MB |
Areeba / MTN / CYTA Voda |
Czech Republic |
500 MB |
Vodafone CZ / T- Mobile CZ |
Denmark |
500 MB |
Telenor DK / TDC Mobil |
Dominica |
50 MB |
Digicel |
Dominican Republic |
50 MB |
Claro |
Ecuador |
50 MB |
Porta GSM |
Egypt |
100 MB |
Vodafone EG / Etisalat |
El Salvador |
50 MB |
Claro SLV |
Estonia |
500 MB |
Elisa EE / Tele2 |
Fiji |
50 MB |
Digicel |
Finland |
50 MB |
FI Elisa / FIN Sonera |
France |
500 MB |
F SFR / Bouygtel |
Georgia |
50 MB |
Geocell / Beeline GE |
Germany |
500 MB |
Vodafone / T- Mobile D |
Ghana |
150 MB |
Vodafone GH |
Gibraltar |
50 MB |
Gibtel |
Greece |
500 MB |
GR Vodafone |
Grenada |
50 MB |
Digicel |
Guam |
50 MB |
Mpulse |
Guatamela |
50 MB |
Claro GT |
Guernsey |
50 MB |
C&W |
Haiti |
50 MB |
Digicel |
Hong Kong |
500 MB |
SmarTone HK / CSL / PCCW |
Hungary |
500 MB |
Vodafone HU / T- Mobile H |
Iceland |
50 MB |
IS Siminn |
India |
500MB |
IDEA / Bharti (Airtel) *All roaming services are not allowed in Kashmir, Sri Nagar & Jammu area |
Indonesia |
500 MB |
XL (51011) / Telkomsel |
International Maritime (Ship) |
50 MB |
OnWaves / 90118 |
Iran |
50 MB |
Irancell (IR35) |
Iraq |
50 MB |
Korek / Zain |
Ireland |
500 MB |
Vodafone IE / IRL O2 |
Isle of Man |
50 MB |
Manx / Pronto |
Italy |
500 MB |
Vodafone IT / I Wind |
Jamaica |
50 MB |
Digicel |
Japan |
500 MB |
Softbank / NTT Docomo |
Jersey |
100 MB |
Airtel / JT |
Jordan |
50 MB |
Orange JO / Zain JO |
Kazakhstan |
150 MB |
Beeline / Kcell KZ |
Kenya |
50 MB |
Zain / Airtel |
Korea |
500 MB |
Olleh / SK Telecom |
Kuwait |
50 MB |
Wataniya / Viva |
Kyrgyz Republic |
50 MB |
Beeline |
Laos |
500 MB |
ETL Mobile / ETL |
Latvia |
500 MB |
Bite LV / Tele2 |
Lebanon |
50 MB |
Touch |
Liechtenstein |
100 MB |
Mobilkom / Alpcom |
Lithuania |
500 MB |
Bite LT / Tele2 |
Luxembourg |
100 MB |
Tango / L Luxgsm |
Macau |
500 MB |
SmarTone MAC |
Macedonia |
150 MB |
VIP MK |
Madagascar |
50 MB |
Telma Mobile |
Mali |
50 MB |
Orange ML |
Maldives |
50 MB |
Ooredoo |
Malta |
500 MB |
Vodafone MLA |
Mauritius |
50 MB |
Emtel / Orange-MRU |
Mexico |
50 MB |
Telcel GSM |
Moldova |
50 MB |
Orange |
Monaco |
50 MB |
Vala-MCOM1 |
Mongolia |
50 MB |
Mobicom / Unitel |
Montenegro |
50 MB |
T-Mobile CG |
Morocco |
50 MB |
Wana / Wan Mobile |
Mozambique |
50 MB |
Vodacom / Movitel |
Myanmar |
500 MB |
MPT GSM / Ooredoo |
Nepal |
500 MB |
Ncell |
Netherlands |
500 MB |
Vodafone NL / T- Mobile NL |
Netherlands Antilles |
50 MB |
Digicel |
New Caledonia |
50 MB |
OPT / NCL Mobilis |
New Zealand |
250 MB |
Vodafone / 2degrees |
Nigeria |
50 MB |
MTN NG / NIG 30 |
Norway |
500 MB |
Telenor / Mobile N |
Oman |
100 MB |
Nawras (Ooredoo) |
Pakistan |
500 MB |
Mobilink / Telenor PK |
Palestine |
50 MB |
Jawwal |
Panama |
500 MB |
Digicel / Claro |
Papua New Guinea |
50 MB |
Digicel / Bemobile |
Paraguay |
50 MB |
TIGO |
Peru |
50 MB |
TIM / Claro |
Philippines |
500 MB |
Globe |
Poland |
100 MB |
T-Mobile.pl / P4 |
Portugal |
500 MB |
Vodafone |
Puerto Rico |
50 MB |
Claro |
Qatar |
500 MB |
Qtel / Vodafone Qatar |
Romania |
500 MB |
Vodafone RO |
Russia |
500 MB |
Bee Line / MTS |
Rwanda |
50 MB |
Tigo |
Samoa |
50 MB |
Digicel |
Saudi Arabia |
500 MB |
Mobily / Zain SA / STC |
Senegal |
50 MB |
Tigo / Sentel |
Serbia |
100 MB |
VIP |
Seychelles |
50 MB |
C&W Sey |
Slovak Republic |
50 MB |
02- SK |
Slovenia |
150 MB |
SI.MOBIL / Mobitel |
Solomon Islands |
50 MB |
Bmobile |
South Africa |
500 MB |
Vodacom |
Spain |
500 MB |
Vodafone ES |
Sri Lanka |
500 MB |
Dialog / Hutch |
St Martin & St Barthelemy |
50 MB |
Dauphin |
St. Kitts & Nevis |
50 MB |
Digicel |
St. Lucia |
50 MB |
Digicel |
St. Vincent & The Grenadines |
50 MB |
Digicel |
Sudan |
50 MB |
MTN / Zain |
Suriname |
50 MB |
Digicel |
Sweden |
500 MB |
Telenor SE / Tele 2 SE |
Taiwan |
500 MB |
Chunghwa / FarEasTone |
Switzerland |
100 MB |
Swisscom |
Tajikistan |
250 MB |
Beeline TJ / Babilon-M |
Tanzania |
50 MB |
Vodacom |
Thailand |
500 MB |
True Move (TH3G+) / AIS 3G (4G) |
Timor Leste |
50 MB |
TLS-TT |
Tonga |
50 MB |
Digicel |
Trinidad & Tobago |
50 MB |
Digicel |
Tunisia |
50 MB |
Tunisiana |
Turkey |
500 MB |
Vodafone TR |
Turkmenistan |
50 MB |
MTS TM |
Turks & Caicos |
50 MB |
Digicel |
Uganda |
50 MB |
MTN Uganda / Mango |
Ukraine |
50 MB |
Kyivstar |
United Arab Emirates (UAE) |
500 MB |
DU |
United Kingdom |
500 MB |
Vodafone UK / EE |
United States of America (USA) |
500 MB |
AT&T |
Uruguay |
50 MB |
Ancel (T4801) |
Uzbekistan |
500 MB |
Unitel / Ucell / Coscom |
Vanuatu |
50 MB |
Digicel |
Vietnam |
500 MB |
Vinaphone / Viettel |
You will be charged RM38 upon using Internet service on the preferred network while roaming worldwide.
Your 1-Day Internet Pass will not be auto renewed and should be manually renew (if needed). There will be no PPU.
Note: You will only be charged RM 38 per day even if you travel to multiple countries within a day before your 1-Day Internet Pass expires.
Once you are in any of the 1-Day Internet Pass countries, make sure you are logged on to the preferred partner network. However to ensure that you are always logged on to the 1-Day Internet Pass network, you can select it via the manual network selection on your mobile.
1. Select ‘Menu’
2. Select ‘Settings’
3. Select ‘Network’ or ‘Connectivity’
4. Select ‘Operator selection’ or ‘Search Mode’
5. Select ‘Manual’. The phone will now search for mobile networks that are available.
6. Select one of the listed network (Choose the preferred partner network)
Note: Steps may differ slightly depending on the type of phone used.
You will not be able to use internet on the non-preferred network. For your convenience, please ensure that you manually select a preferred operator.
Your daily usage will be based on Malaysia's time from 00.00 hour to 23.59 hour, regardless of roaming country/operator.
No. The 1-Day Internet Pass will expire automatically once it hit its expiry time. The 1-Day Internet Pass will not be auto renewed and should be manually renew (if needed). There will be no PPU.
The Altel Prepaid App by Altel is created exclusively to help you check and manage your Altel Prepaid account on the go.
Altel Prepaid App allows you to check on account details such as credit, calls and internet balance, as well as reload, purchase add-ons and perform other services.
Altel Prepaid App is available for Android users and can be downloaded from Google Play Store. For IOS users, the App will be made available soon.
You will be able to access the app if you are an existing Altel user. You can request for a One Time PIN (OTP) from you mobile and then proceed to sign on to your account
Altel Prepaid App is FREE to download and FREE to use.
Altel Prepaid App is available to all Altel users.
If you have more than one mobile number, this App helps you to view one mobile number per login.
For every transaction made via Altel Prepaid App, you will receive a SMS notification.
1. What is AltelEZi plan?
AltelEZi Plan is a combination of Data, Voice and SMS plan.
AltelEZi plan comes in two (2) packages as per below:
Plan | Package | Validity | Price |
EZi30 |
10GB Internet 10GB Ezi App in SD Quality 5GB Basic Internet 1000 minutes calls All Network 100 SMS All Network |
31 days | RM30 |
EZi50 |
20GB Internet 20GB Ezi App in SD Quality 5GB Basic Internet 1000 minutes calls All Network 100 SMS All Network | 31 days | RM50 |
3. What is the list of available apps included in the EZi App?
No | Apps | Validity |
1 | Facebook / Instagram / Twitter / Tik Tok | Social Media |
2 | Whatsapp / Wechat / Telegram / IMO / Messenger | Chat |
3 | Youtube / Netflix / iFlix / Viu / Spotify | Video + Music Streaming |
4 | Microsoft Outlook / Microsoft Teams / Google Meet | Productivity |
*The priority usage for high speed data and SD quality data as per below table:
While Using EZi App | While using other than EZi App |
1. Ezi App Quota 2. AltelEZi High Speed Quota 3. Basic Internet |
1. AltelEZi High Speed Quota 2. Basic Internet |
4. What will happen if the AltelEzi plan validity expiry date supersedes the account validity expiry date?
The system will align the account expiry date with the latest date by following the AltelEzi plan validity expiry date.
5. What will happen if I subscribe to multiple AltelEZi plans?
If you subscribe to multiple AltelEzi plans, the system will align the validity expiry date to the latest date. However, the previous subscribed of the AltelEzi plan will be forfeited. You will also receive a notification during the subscription process.
6. I have subscribed to a data plan, social chat plan and AltelEZi plan. What is the priority of data utilization?
The priority of data utilization is as per the below table:
While using normal internet usage | While using FB, Insta, Twitter and Whatsapp | While using AltelEZi App |
1. Data bonus. (When applicable) 2. AltelEZi high speed quota. 3. Data plan. (main quota) 4. Basic internet.(64Kbps) |
1. Data bonus (When applicable) 2. Social chat plan quota 3. EZi app quota 4. Data plan (main quota) 5. Basic internet (64Kbps) |
1. Data bonus (When applicable) 2. EZi App quota 3. AltelEZi high speed quota 4. Data plan (main quota) 5. Basic internet (64Kbps) |
7. I have subscribed to the AltelEZi plan and voice plan (Call 30). What is the priority of voice utilization?
The priority of voice utilization is as per the below table:
During On-Net call | During Off-Net call |
1. AltelEZi plan voice quota 2. Voice plan (Call 30) 3. Voice PPU |
1. AltelEZi plan voice quota 2. Voice PPU |
8. What is the priority of SMS utilization?
The priority of SMS utilization as per the below table:
During On-Net call | During Off-Net call |
1. AltelEZi plan SMS quota 2. SMS PPU |
1. AltelEZi plan SMS quota 2. SMS PPU |
9. I am an Altel prepaid customer. Can I subscribe to this service?
Yes. All Altel prepaid customers can subscribe to the AltelEZi plan starting from 27th January 2022.
10. How do I subscribe to the AltelEZi plan?
You can subscribe the service via USSD (*102#) and Altel Prepaid App. The steps are as below:
To subscribe via USSD (*102#)
1. Dial *102#
2. Select AltelEZi Plan
3. Select Plan
To subscribe via Altel Prepaid App
1. Select Add-Ons
2. Select AltelEZi
3. Select Plan
11. Will I be notified when I subscribe to the AltelEZi plan?
Yes, you will receive the following SMS notification. You can also perform status check via USSD *102# > Account Management or Altel Prepaid App.
English: RM0 Your EZi XX plan is activated. Valid until DD/MM/YYYY HH:MM:SS PM. T&C applies. TQ
Bahasa Malaysia: RM0 Pelan EZi 30 anda telah diaktifkan. Sah sehingga DD/MM/YYYY HH:MM:SS PM. Tertakluk terma dan syarat.Terima kasih.
1. What is Social + Chat plan?
Social + Chat plan allows customer to purchase internet pass for social and chat apps.
Social + Chat plan comes in two (2) packages as per below:
Quota | Plan | Validity | Price | Quota Plan Validity Price Social & Chat Apps |
3GB | Daily | 1 day | RM2 | Facebook, Instagram, Twitter & Whatsapp |
10GB | Weekly | 7 days | RM7 | Facebook, Instagram, Twitter & Whatsapp |
3. I am an Altel prepaid customer. Can I subscribe to this service?
Yes. All Altel prepaid customers can subscribe to Social + Chat plan starting from 15th May onwards.
4. How do I subscribe to Social + Chat plan?
You can subscribe via USSD (*102#) and Altel Prepaid App. The steps are as below:
To subscribe via USSD (*102#)
1. Dial *102#
2. Select Broadband
3. Select Social + Chat
4. Select Plan
To subscribe via Altel Prepaid App
1. Select Add-Ons
2. Select Social + Chat
3. Select Plan
5. Will I be notified when I subscribed to the Social + Chat plan?
Yes, you will receive the following SMS notification upon activation & when u have reached 80% & 100% of your usage. You can also perform status check via USSD *102# > Account Management or Altel Prepaid App.
Activation SMS
English: RM0 Your social + chat plan XGB is activated. Valid until DD/MM/YYYY. T&C Applies. TQ
80% Usage notification SMS
English: RM0 Your social + chat plan usage has reached 80% of your XGB limit. You will be throttle to basic internet 64kpbs once the maximum volume is used up.
100% Usage notification SMS
English: RM0 Your social + chat plan usage has reached 100% of your XGB limit. You will be throttle to basic internet 64kpbs.
After placing the order, your SIM card will be couriered within 24 hours (9am – 6pm, Monday to Friday,except public holidays). Any delay in delivery is subject to PosLaju’s terms & conditions of delivery. ALTEL will not be responsible for any damage or loss once the parcel has been delivered.
• You may change your address if you purchased your order without the Free Shipping Voucher and before the seller shipped your order. Please take note that we will courier the SIM card within 24 hours after the order is received (9 am - 6pm, Monday to Friday, except public holidays)
• Please use the method below to change the address after you entered your order details page.
• From the Shopee App > Click "Me" > Click "My Purchase" > Click "To Ship" > Click on the name of the order > Click "Edit" at Delivery Address > Select the correct address and update.
• Do note that you are only allowed to change the delivery address ONCE per order. If your new address incurs a higher shipping fee, the request will be rejected by the system.
• For any questions regarding your order on Shopee, you can contact us through Shopee Chat or +601152222207
• A representative will try to get back to you as soon as possible. Do note that we can only respond during office hour (9am-6pm, Monday to Friday).
• For other queries related to ALTEL product or services, please visit:
• Facebook: Myaltel
• Instagram: Myaltel
• ALTEL Customer Care: 13388 (Free Of Charge for all Altel subscribers) or +603-2613 3888(Local Call Charges Apply)
• Our operating hours are from: 8:00am — 10:00pm
You are able to cancel or make changes to your order if:
• The order does not have any tracking status updated.
• You have not made a request for cancellation for this order before
• Click on "Me" and "To Pay / To Ship". Find your order and click on the name of the order.
• If you have made payment successfully, your order is listed in the"To Ship" category.
• After that, click on "Cancel Order" to initiate a cancellation request.
• If the request is done before the payment is successful or within 72 hourswhere the order is marked as paid (only for ready stock orders), the cancellation will not need seller's approval and can be cancelled immediately.
• If a cancellation request is made after 72 hourswhere the order is marked as paid or after the seller has arranged shipment of the order, the request will need the seller's approval to proceed. If the cancellation request is not approved by the seller within two (2) days,it will automatically be refunded to the buyer.
• Any cancellation request for "pre-order" items will need the seller's approval before it is being cancelled.
Yes. Delivery can be made across Malaysia.
• Kindly contact ALTEL’s representative (+601152222207) when you have received your Simcard
• The activation process will required a short video call, hence please make sure you have internet access to register your number
• Please be informed during the video call, the ALTEL’s representative will take screenshot of your IC/Passport and Simcard.
• You will be notified if the registration is successful.
• You may check your delivery status by clicking on the name of the order under your "My Purchase" tab and then click on "View" of the "Shipping information" to see the full details of your order including the delivery status.
• We understand that sometimes the courier service provider may not deliver to you on weekends or the next day.Please do choose to "Extend Shopee Guarantee" for us to hold your payment for an extra 3 days where you can wait for the deliveryman to send it to you. To select this option, please scroll down to the bottom of the order detail page and click “Extend Shopee Guarantee”.
You may contact us using the following:
• Facebook: www.facebook.com/MYALTEL
• Instagram: www.instagram.com/myaltel/
• ALTEL Customer Care: 13388 (Free Of Charge for ALTEL subscribers) or +603-2613 3888(Local Call Charges Apply)
• Operating Hours: 8:00am — 10:00pm
1. How to participate in AltelEZi Bonanza Contest?
To participate in this Contest, the subscriber must purchase AltelEZi 30 or AltelEZi 50 plan in a single transaction during Contest Period.
2. Who is eligible for this Contest?
This Contest is eligible to all active Altel subscribers.
3. When is the Contest period?
The Contest is from 6th July 2020 until 27th September 2020.
4. How can I win the prizes?
You will receive a call from Altel Headquarters and required to answer one (1) question on Altel product & services.
5. Who do I need to contact for an inquiry in regards to this Contest?
You may contact Altel Careline at 03-2613 3888 or dial 13388.
1. When is the MCO Free Calls to CPRC Campaign period?
The campaign is from 1st April 2020, 3pm until further notice.
2. Who are eligible for this MCO Campaign?
The Campaign is eligible to all active Altel Customers.
3. What does this MCO Campaign Offers?
This campaign consist of Free calls to selected hotline numbers.
4. What are the Campaign offerings during campaign period?
Hotline | Telephone Number |
CPRC (Crisis Preparedness Response Centre) | • 03-88810200 • 03-88810600 • 03-88810700 |
Movement Control Order Hotline | • 03-88882010 |
MOH Branches | |
Perlis | • 04-9760712 |
Kedah | • 04-7741174 |
Pulau Pinang | • 04-2629902 |
Perak | • 05-2433962 |
Selangor | • 03-51237366 • 03-51237367 |
WP Kuala Lumpur & Putrajaya | • 03-26983757 • 03-22687301 |
Negeri Sembilan | • 06-7641326 |
Melaka | • 06-2345999 • 06-2883019 |
Johor | • 07-238 2217 |
Pahang | • 09-570 7910 • 09-570 7914 • 09-570 7909 |
Terengganu | • 09-6229775 • 09-6353752 |
Kelantan | • 09-747 2089 |
Sabah | • 088-219455 • 088-512531 • 088-512533 |
Sarawak | • 082-443248 |
WP Labuan | • 087-596160 |
1. I have made my purchase. When will I receive my ALTEL SIM card?
After placing the order, your SIM card will be couriered within 24 hours (9 am – 6 pm, Monday to Friday, except public holidays). Any delay in delivery is subject to Pos Laju’s terms & conditions of delivery. ALTEL will not be responsible for any damage or loss once the parcel has been delivered.
2. Can I change my address after placing an order?
● You may change your address if you purchased your order without the Free Shipping Voucher and before the seller shipped your order. Please take note that we will courier the SIM card within 24 hours after the order is received (9 am - 6 pm, Monday to Friday, except public holidays)
● Please use the method below to change the address after you entered your order details page.
● From the Shopee App > Click "Me" > Click "My Purchase" > Click "To Ship" > Click on the name of the order > Click "Edit" at Delivery Address > Select the correct address and update.
● Do note that you are only allowed to change the delivery address ONCE per order. If your new address incurs a higher shipping fee, the request will be rejected by the system.
3. How can I check my delivery status?
● For any questions regarding your order on Shopee, you can contact us through Shopee Chat or +6011 5222 2207
● A representative will try to get back to you as soon as possible. Do note that we can only respond during office hour (9 am - 6 pm, Monday to Friday).
● For other queries related to ALTEL product or services, please visit:
● Facebook: Myaltel
● Instagram: Myaltel
● ALTEL Customer Care: 13388 (Free Of Charge for all Altel subscribers)
1300-13-3888 (Domestic)
03-76500588 (International)
*Local Call Charges Apply*
● Our operating hours are from: 8:00am — 10:00pm
4. I need to cancel my order/I need to make changes to my order. How can I do this?
You are able to cancel or make changes to your order if:
● The order does not have any tracking status updated.
● You have not made a request for cancellation for this order before
5. How to cancel my order?
● Click on "Me" and "To Pay / To Ship". Find your order and click on the name of the order.
● If you have made payment successfully, your order is listed in the "To Ship" category.
● After that, click on "Cancel Order" to initiate a cancellation request.
● If the request is done before the payment is successful or within 72 hours where the order is marked as paid (only for ready stock orders), the cancellation will not need seller's approval and can be cancelled immediately.
● If a cancellation request is made after 72 hours where the order is marked as paid or after the seller has arranged shipment of the order, the request will need the seller's approval to proceed. If the cancellation request is not approved by the seller within two (2) days, it will automatically be refunded to the buyer.
● Any cancellation request for "pre-order" items will need the seller's approval before it is being cancelled.
6. Can the ALTEL sim card be delivered throughout Malaysia?
Yes. Delivery can be made across Malaysia.
7. How do I register my IC number on the sim card?
● Kindly contact ALTEL’s representative (+6011 522 22207) when you have received your simcard
● The activation process will required a short video call, hence please make sure you have internet access to register your number
● Please be informed that the video call will be recorded for registration purposes.
● You will be notified if the registration is successful.
8. How can I track the delivery status?
● You may check your delivery status by clicking on the name of the order under your "My Purchase" tab and then click on "View" of the "Shipping information" to see the full details of your order including the delivery status.
● We understand that sometimes the courier service provider may not deliver to you on weekends or the next day. Please do choose to "Extend Shopee Guarantee" for us to hold your payment for an extra 3 days where you can wait for the deliveryman to send it to you. To select this option, please scroll down to the bottom of the order detail page and click “Extend Shopee Guarantee”.
9. What should I do if the ALTEL sim card is not working?
You may contact us using the following:
● Facebook: Myaltel
● Instagram: Myaltel
● ALTEL Customer Care: 13388 (Free Of Charge for all Altel subscribers)
1300-13-3888 (Domestic)
03-76500588 (International)
*Local Call Charges Apply*
● Our operating hours are from: 8:00am — 10:00pm
● Operating Hours: 8:00am — 10:00pm
1. What is “Spreading Positivity Lense ON Challenge” campaign?
“Spreading Positivity Lense ON Challenge” is a contest organized by ALTEL that invite the public to share their unique perspective on their positivity moments and share it with everyone via ALTEL’s social media platform. We are aiming to share and spread this positive campaign to the community throughout this difficult phase.
2. What is the duration of the contest?
The Contest starts at “00:00:00” on 19/03/2021 and closes at “23:59:59” on 26/06/2021.
3. How to participate?
• A weekly themes challenge is given and participants are required to capture a photo using their mobile that will best fit the theme of the week.
• Participants are required to upload their photo on their respective social media account with a caption and tag ALTEL in the posting. The posting must be made public.
• It is compulsory to tag ALTEL in the posting and include the following hashtag (#ALTELpositive #ALTELEZiJe)
• Follow ALTEL social media account and tag 3 friends in the photo
4. Who can participate in the contest?
The Contest is open to all Malaysians aged 18 years and above
5. Can I win more than one (1) prize during the contest period?
No. Each person is allowed to win (one) 1 prize only during the contest period.
6. If I participated for the first challenge, but did not win any prizes, will I still be eligible to participate for the next challenge?
You will able to participate on the next round If you did not win in the previous challenge. You will only stand a chance to win one (1) prizes during the campaign period.
7. How are the winners being chosen?
Winners will be selected based on the most creative and interesting posting. There will be a total of nine (9) winners for this contest and each winner is only entitled to one (1) prize. Details as per below
Challenge | Theme | Total winner |
1 | Happiness | 1 |
2 | Self love | 1 |
3 | Fresh | 1 |
4 | Blessed | 1 |
5 | Festive / Celebration | 1 |
6 | Kindness | 1 |
7 | "The journey, new challenge, new discoveries" | 3 |
8. How will I know that I have won in the contest?
Winners’ announcement will be made within seven (7) days from each challenge end date through ALTEL Facebook and Instagram. The winners will then be contacted by ALTEL representative through Facebook/Instagram messenger. Winners are required to provide proof of identification and contact details for prize delivery arrangement
9. What are the prizes?
Each eligible participant will stand a chance to win one (1) Prize throughout the campaign period.
Week | Start | End | Prizes | Challenge Topic |
1 | 19/3/2021 | 1/4/2021 | "- ALTEL Starter Pack + 2 months subscription of EZi 30 - Photography Table Stand with ring light - Samsung Galaxy tab A" | Happiness |
2 | 2/4/2021 | 15/4/2021 | "- ALTEL Starter Pack + 2 months subscription of EZi 30 - Photography Table Stand with ring light - Samsung Galaxy tab A" |
Self love |
3 | 16/4/2021 | 29/4/2021 | "- ALTEL Starter Pack + 2 months subscription of EZi 30 - Selfie stand with ring light & Tripod Stand - Acer One 10" |
Fresh |
4 | 30/4/2021 | 13/5/2021 | "- ALTEL Starter Pack + 2 months subscription of EZi 30 - Selfie stand with ring light & Tripod Stand - Acer One 10" |
Blessed |
5 | 14/5/2021 | 27/5/2021 | "- ALTEL Starter Pack + 2 months subscription of EZi 30 - Selfie stand with ring light & Tripod Stand - Desktop aspire C22" |
Festive |
6 | 28/5/2021 | 10/6/2021 | "- ALTEL Starter Pack + 2 months subscription of EZi 30 - Selfie stand with ring light & Tripod Stand - Desktop aspire C22" |
Kindness |
7 | 11/6/2021 | 26/6/2021 | "- 1st iphone 12 mini 64GB + ALTEL Starter pack with 2 months subcription of EZi 30 - 2nd iPad Mini 64GB + ALTEL Starter pack with 2 months subcription of EZi 30 - 3rd apple watch series 3 + ALTEL Starter pack with 2 months subcription of EZi 30" |
"The journey, new challenge, new discoveries" |
1. What is 3G Sunset?
3G Sunset refers to the gradual retirement of Altel’s 3G network and discontinuation of all 3G related services, i.e. the voice, SMS and data services that are carried over the 3G network.
2. Why is Altel shutting down the 3G network?
3G sunset is one of the initiatives identified under the Jalinan Digital Negara (JENDELA) program that aims to migrate the existing spectrum to 4G technology, to further improve wireless broadband speeds for all Malaysians.
4. When is Altel shutting down the 3G Network?
We will be shutting down our 3G network in phases throughout 2021 and it is targeted to be completed by 31st December 2021.
5. Where are the Altel 3G sites located?
Altel 3G Sunset sites are located across all regions nationwide and as such will be done in phases. You will receive prior notification before the 3G network in your area is shutdown.
6. Is Altel also shutting down the 2G network?
There are no plans to shut down the 2G network and 2G services such as voice and SMS will be available as usual.
7. How will the 3G Sunset affect you as a mobile consumer?
a) How do I know if I am a 3G network user?
If you are using a 3G device or if your phone seems only capable of latching onto the 3G network despite using a 4G device. You can also refer to the network indicator icon on your phone ~ if it indicates 3G most of the time, then you may be a heavy user of the 3G network.
b) What will I experience if I fail to prepare for the 3G Sunset by upgrading to a 4G device?
You will not be able to enjoy the best network experience and higher data speeds on our 4G network and your voice and data services will be disrupted.
c) Why am I always latched on to the 3G network when I am already using a 4G device?
This could be due to weak 4G coverage in your area. Don’t worry, your area should be covered under the Jendela program intended to improve nationwide mobile coverage.
d) If I am on a 3G device, do I need to buy a new device?
Yes, you are encouraged to upgrade to a 4G device in order to continue to enjoy better network coverage and improved data speeds.
e) How is Altel going to inform me of the exact time of the 3G shutdown in my area?
3G sunset is scheduled for implementation by phases across Malaysia throughout 2021. We will publish information on the area & time for 3G sunset on our Altel website and an SMS notification will be sent to you prior to the shutdown in your area.
f) When will 3G sunset be fully completed?
3G Sunset will be done by phases across Malaysia and will be completed by the end of 2021.
g) What will happen to me if I choose not to upgrade my device or upgrade my SIM card? Will I be able to continue using 2G?
Yes, you can continue to enjoy 2G services such as voice and SMS. However, your data experience will be significantly affected as 2G data speeds are low.
h) Where can I go or contact for more information or queries?
For more details, message us on Altel Live Chat or call our Customer Careline at 13388 (From Altel Number) / 1300-13-3888 (from non Altel number), daily from 8 am – 10 am.
i) If I decide to not upgrade or switch to 4G upon 3G sunset, what will happen to my current prepaid plan?
Your prepaid plan will remain the same. However, you will experience a drop in the quality of data service as you will only be able to use services on the 2G network.
j) Will there be any service disruption during 3G sunset?
3G sunset will be seamless for all customers as long as both your device and SIM card is 4G capable.
k) What will I experience once I have switched to a 4G device with 4G network, as compared to 3G network?
Once you’ve switched to our 4G network with a 4G device, you will enjoy better network coverage and higher data speeds.
1. 20% Rebate Raya Promotion
Rebate promotion is a time-limited campaign that offers free 20% rebate when subscribe to ALTEL monthly internet OR ALTEL EZi plan purchase via app. The selection of Rebate is categorized as follow
Altel monthly plan | Rebate amount |
5GB @ RM25 | 20% * RM25 = RM5 |
10GB @ RM45 | 20% * RM55 = RM9 |
20GB @ RM75 | 20% * RM75 = RM15 |
Altel Ezi 30 @ RM30 | 20% * RM30 = RM6 |
Altel Ezi 50 @ RM50 | 20% * RM50 = RM10 |
2. What is the promotion period?
The promotion start at “00:00:00” on 01/05/2021 and closes at “23:59:59” on 31/05/2021
3. How to download ALTEL prepaid app?
• Download ALTEL prepaid app from Google Play
• Download ALTEL prepaid app from Apple Store
4. Who is eligible for this promotion?
All ALTEL’s subscribers who subscribe ALTEL monthly internet OR ALTEL EZi plan during the campaign period
5. Will I get extra rebate if I subscribe multiple times during the campaign period?
In the event of customer purchase multiple monthly plan, the system will provision the 20% rebate accordingly. Only the latest Altel monthly plan will be active. This is due to the rules which forfeited the current Altel monthly plan with the latest internet plan (for monthly plan under same bucket. If different bucket the plan will remain active concurrently).
6. When the rebate will be provision?
The rebate will be credited to customer main wallet upon successfully purchase. The rebate is estimated to be provision in seven (7) working days. A SMS notification will be provided once the rebate has been provision into your number
7. I have successful subscribe ALTEL monthly internet / ALTEL EZi plan, but did not receive the rebate
Please contact us for further assistance (Facebook Messenger/Live chat/ ALTEL CUSTOMER CARE 13388)
1. What is the promotion?
PORT IN, RELOAD & GET FREE CREDIT REWARDS is a time-limited targeted promotion campaign that offers credit rewards to the selected subscribers. Subscribers who follow the following actions will be eligible to receive the reward
a. Port In
The subscriber’s successful perform port in number to ALTEL will be entitled to a one-time RM20 credit reward. Limited to one (1) time throughout the Campaign Period.
b. Reload reward
Different credit rewards will be provided when the subscribers achieve specifically accumulated reload amounts. The credit reward is categorized as follow:-
2. What is the promotion period?
The promotion start at “00:00:00” on 30/09/2021 and closes at “23:59:59” on 31/12/2021
3. Who is eligible for this promotion?
Any Port in or New Number activation through the territory manager, within the promotion period will be entitled to the credit reward
4. Why do I receive the promotion and not my family / friend?
This promotion is open to selected subscribers who port in or activate their number through ALTEL territory manager. Only these subscribers are eligible for the promotion
5. When the reward will be provision?
a. Port In
RM20 credit reward will be credited in seven (7) working days after successful Mobile Number Portability (MNP). SMS notification will be provided once the reward has been provided to your number
b. Reload Reward
The reward will be credited to the subscribers’ main wallet in seven (7) working days after each phase has ended. SMS notification will be provided once the reward has been provided to your number
6. I have successful reload a specifically accumulated amount, but did not receive the reward within seven (7) working days
Please contact us for further assistance (Facebook Messenger/Live chat/ ALTEL CUSTOMER CARE 13388)
1. What is the FREE 15% credit rewards?
Free 15% Credit Rewards is a time-limited promotion campaign that offers credit rewards to the eligible subscribers. In order to get the rewards, subscribers need to purchase and perform reload of either RM30.00, RM 50.00 or RM100.00 in one (1) transaction from ALTEL Prepaid App during the Campaign Period. The Credit Reward is categorised as follows:
Total Reload | Credit Rewards | Total Rewards |
RM 30.00 | 15% (of total reload amount) | RM 4.50 |
RM 50.00 | 15% (of total reload amount) | RM 7.50 |
RM 100.00 | 15% (of total reload amount) | RM 15.00 |
2. What is the promotion period?
The promotion start at “00:00:00” on 24/06/2021 and closes at “23:59:59” on 31/12/2021
3. Who is eligible for this promotion?
The rewards are available to subscribers who reload RM30.00, RM 50.00 or RM 100.00 in one (1) transaction from the Altel Prepaid App during the Campaign Period.
4. How to download ALTEL prepaid app?
Download ALTEL prepaid app from Google Play
Link : https://play.google.com/store/apps/details?id=altel.prepaid.app&hl=en&gl=US
Download ALTEL prepaid app from Apple Store
Link: https://apps.apple.com/my/app/altel-prepaid/id1456769192
Method of reload must be:
• FPX Online banking
• Credit/Debit card online
5. Will I get extra credit if I subscribe multiple times during the campaign period?
If the eligible Customers reload multiple times, the Free 15% Credit Rewards will be accumulated. However, the validity of the credit will be based on the latest plan subscribed by the eligible Customers.
6. When the rewards will be provision?
The rewards will be credited to customer main wallet upon successfully purchase. The rewards is estimated to be provision in seven (7) working days. A SMS notification will be provided once the rewards has been provision into your number
7. I did not receive the reward within seven (7) working days
Please contact us for further assistance (Facebook Messenger/Live chat/ ALTEL CUSTOMER CARE 13388)
ALTELLokal is a platform for Malaysian business owner to promote their products and services via ALTEL's social media pages for free.
The Contest starts at “00:00:00” on 11/10/2021 and closes at “23:59:59” on 26/12/2021.
ALTELLokal is open to all Malaysian business owners aged 18 years old and over
Your NRIC number can be used to register with ALTELLokal. However, it is highly recommended to register with a Business Registration Number.
There is no need for supporting documentation. However, you are required to upload a minimum of one (1) of your product/service photos in order to be featured on ALTEL's social media pages
Visit www.altel.my to complete the submission form via Google form. Please ensure that the information provided is accurate. You will receive an email to confirm your registration. The process may take up to five (5) business days (If you didn't receive the email, please check your spam or junk folder).
You can register for free! Get your products or services listed now at www.altel.my
Listed below are the business categories available on ALTELLokal
• Food
• Fashion
• Home & Living
• Electronics
• Beauty & Health
• Baby & Mother
A confirmation email will be sent to you after successful registration.
Please visit our website at www.altel.my. Please contact us for further assistance (Facebook Messenger/Live chat/ ALTEL CUSTOMER CARE 13388)
1. What is Check out & Win Prizes?
“Check out and WIN Prizes” is a campaign that open to all customers of the age of 13 years old and above who purchase ALTEL starter pack which consists of ALTEL SIM card on the ALTEL official Shopee page and (make the activation of the SIM cards during the Campaign period.
2. What is the duration of the campaign?
The Campaign starts at “00:00:00” on 13/10/2021 and ends at “23:59:59” on 31/12/2021.
3. Who can participate?
The campaign open to all customers of the age of 13 years old and above. Customers who are below 18 years old are required to obtain the consent of their parents or guardians to be eligible for the Campaign.
4. How to participate?
1. Purchase any ALTEL starter pack on ALTEL official Shopee page at https://shopee.com.my/altel_ezi
2. Get the purchased SIM cards registered and activated during the Campaign period.
3. Wait for a confirmation SMS which will be sent upon successful registration.
4. Stand a chance to win prizes upon successful activation
5. What is the process for selecting the winners?
A randomized system selection will be used to select the winner among the qualified entries. The potential winners will also have to answer a question posed by ALTEL.
6. How are the winners notified?
A phone call will be made to notify the winners. ALTEL will also post the names of the winners on its Facebook and Instagram pages.
7. I did not receive the reward within thirty (30) working days
Please contact us for further assistance (Facebook Messenger/Live chat/ ALTEL CUSTOMER CARE 13388)
1. What is “Subscribe ALTEL 365 and Win Attractive Prizes”.
“Subscribe ALTEL 365 and Win Attractive Prizes” is a campaign that open to all customers of the age of 13 years old and above who purchase ALTEL 365 plan during the Campaign period
2. What is the duration of the campaign?
The Campaign starts at “00:00:00” on 15/10/2021 and ends at “23:59:59” on 31/12/2021.
3. Who can participate?
The campaign open to all customers of the age of 13 years old and above. Customers who are below 18 years old are required to obtain the consent of their parents or guardians to be eligible for the Campaign.
4. How to participate?
In order to participate in this Campaign, the Customers need to do the following actions:
1. Purchase ALTEL 365 via USSD or Altel Prepaid mobile app.
2. Wait for a confirmation SMS that will be sent upon successful purchase.
3. Stand a chance to win prizes upon the successful purchase, subject to the submission of the correct answer to the question posed by ALTEL.
5. What is the process for selecting the winners?
A randomized system selection will be used to select the winner among the qualified entries. The potential winners will also have to answer a question posed by ALTEL.
6. How are the winners notified?
A phone call will be made to notify the winners. ALTEL will also post the names of the winners on its Facebook and Instagram pages.
7. I did not receive the reward within thirty (30) working days
Please contact us for further assistance (Facebook Messenger/Live chat/ ALTEL CUSTOMER CARE 13388)
1. What is “ALTEL COMMUNITY”?
“ALTEL COMMUNITY” is a campaign that open to all ALTEL subscribers who purchase ALTEL’s reload during the campaign period. Thirty (30) of the highest reload subscribers will win ALTEL's official t-shirt and facemask.
2. What is the duration of the campaign?
The Campaign starts at “00:00:00” on 01/11/2021 and ends at “23:59:59” on 30/11/2021.
3. Who can participate?
The campaign open to all ALTEL subscribers of the age of 13 years old and above. Customers who are below 18 years old are required to obtain the consent of their parents or guardians to be eligible for the Campaign.
4. How to participate?
In order to participate in this Campaign, the Customers need to do the following actions:
1. Purchase ALTEL reload during the Campaign Period.
2. Wait for a confirmation SMS which will be sent upon successful reload.
3. Make as many reloads as you want throughout the Campaign Period, as long as your accounts remain active.
4. The more the Customers reload, the higher chances they have of winning.
5. What is the process for selecting the winners?
Winners will be chosen based on the 30 subscribers who purchased the most reloads throughout the campaign period.
6. How are the winners notified?
A phone call will be made to notify the winners. ALTEL will also post the names of the winners on its Facebook and Instagram pages.
7. I did not receive the reward within thirty (30) working days
Please contact us for further assistance (Facebook Messenger/Live chat/ ALTEL CUSTOMER CARE 13388)
1. What is “ALTEL PAYUNG”?
“ALTEL PAYUNG” is a campaign that open to all customers of the age of 13 years old where ALTEL limited edition Facemask and T-shirt will be given away as prizes
2. What is the duration of the campaign?
The Campaign starts at “00:00:00” on 29/11/2021 and ends at “23:59:59” on 20/12/2021.
3. Who can participate?
The campaign open to all ALTEL subscribers of the age of 13 years old and above. Customers who are below 18 years old are required to obtain the consent of their parents or guardians to be eligible for the Campaign.
4. How to participate?
In order to participate in this Campaign, the Customers need to do the following actions:-
1. Like ALTEL Facebook page (www.facebook.com/MYALTEL)
2. Share the "ALTEL Payung" campaign post on your Facebook profile.
3. Tag ALTEL with the hashtag #ALTELpayung in the posting.
4. 30 most liked and shared postings will be chosen as winners.
5. What is the prizes?
Place | Winners | Prizes | Unit |
1st - 30th Place | 30 winners | ALTEL EZi Shirt | 1 |
6. What is the process for selecting the winners?
Top 30 most liked posts will be selected as the winners
7. How are the winners notified?
A phone call will be made to notify the winners. ALTEL will also post the names of the winners on its Facebook and Instagram pages.
8. I did not receive the reward within thirty (30) working days
Please contact us for further assistance (Facebook Messenger/Live chat/ ALTEL CUSTOMER CARE 13388)